Guest House Ljubica in Dubrovnik

Host was confrontational when checking in about my wife being with me.

Very limited hot water in bathroom - no soap or shampoo provided

Very old and broken mattress with springs poking through - no blanket provided just two thin single sheets

Hairs found in bed under old cotton pillows with decorate pillow covers

Misleading pictures, I booked a room with a balcony but was shown 2 rundown rooms without a balcony.Had to complain to be shown the room I had actually booked, this room was slightly better, but still uncomfortable.
The rooms furniture is old and needs to be renovated. The towels seem old and worn out (mainly with stains from overuse).
False advertising as bathroom was different to one on booking site, it was tiny and did not come with a bathtub as shown in pics. It also wasn’t clean from how old it was.
Also not much privacy as the bathroom is outside room, and you share balcony with next room.
Basic applicances missing, and ones available were old and of poor quality.
Also found a cockroach in hallway at night.
Most property’s we stayed in offered free washing, whereas this property charged 10 euros for washing.
The lady who lives in and manages the property is lovely & does what she can, but the owner needs to work on upgrading quality of rooms. Not worth the money in my opinion.