Ramada Hotel & Suites by Wyndham Ayia Napa in Ayia Napa

Unfortunately, our experience at this hotel was not a good one. While the place looks like it’s newly opened, it felt unprepared to welcome guests. The staff was rude and unprofessional, often seeming unsure of what they were doing. The room was okay in terms of size, but not very clean, which was disappointing. The pool looked nice from a distance, but up close it was clear that it wasn’t well maintained — dirty tiles and water temperature that didn’t feel right. The location was decent, but overall, the hotel didn’t live up to expectations.

This is supposed to be a 4 star hotel. At best its a 2 star. All inclusive food was awful and very limited choice. Cleaning of the rooms seemed to be when they felt like it. Had to ask for the bed sheets to be changed after over a week of being their. The swim up rooms are the best part of the hotel by far. The main pools look lovely. However, in 2 weeks of staying at the hotel, I never saw them being cleaned once. In fact in the shallow end you can see all the algae on the grout which breaks off and is floating around the pool. The bar service is poor, and guests are constantly criticised for drinking too much by the manager. (4 small cups of beer or wine etc..) The hotel needs massive improvement and staff who look like they enjoy working their. The complex itself could have potential with improvements. However, it needs to decide if it's going to be a bed and breakfast or an all inclusive. (Which it's far from) Finally, the hotel completely lacks any atmosphere and having no entertainment doesn't help..

The hotel has a good location. The room was clean and nice, equipped with a safe. The beach near the hotel is small with poor access to the water, but nearby is Musan Beach with an underwater gallery. The hotel staff were very reluctant and seemed to be bothered by our presence. The negotiations discouraged us from using any hotel services. We were not even offered water before check-in at 3:00 p.m., which took half an hour (arrival around 10:30 a.m.). Cyprus was beautiful, but never again to this hotel.