Melpo Antia Hotel & Suites in Ayia Napa

We recently stayed at this hotel and overall had a pleasant experience, thanks in large part to the exceptional service provided by most of the staff. In particular, Myria and Julia stood out for their warmth, professionalism, and dedication to making our stay enjoyable. Their efforts truly made a positive impact on our holiday, and we are very grateful to them.

Unfortunately, our experience at the bar significantly affected our overall impression of the hotel. One bartender, in particular, was consistently rude to our group, despite us always approaching the bar politely and respectfully, using "please" and "thank you" with every interaction. On multiple occasions, unnecessary comments were made questioning why we were ordering drinks—despite being on an all-inclusive package. Notably, these remarks seemed to be directed only toward the male members of our group. On one occasion, a simple and polite drink request was met with a flat refusal, without any explanation.

This type of attitude is disappointing and inappropriate for someone in a customer-facing role, especially in a setting that is meant to promote relaxation and enjoyment. It ultimately led us to stop using the bar altogether, which should not happen on a holiday that we paid for in full.

Regrettably, this is the only reason we would hesitate to return to the hotel, as the rest of the experience was excellent. We hope this feedback is taken seriously, as a single staff member’s behavior can significantly impact a guest’s experience.

The hotel has a great location and a nice pool, but the service in the bars and restaurants was disappointing – no smiles, no friendliness, which really affected the experience. The food was very repetitive, the same every day. For this price, you can definitely find a better option. Reception staff was also unhelpful – our request to change the room was met with indifference.

the reception is 5* but you can focus more on the cleaning of the rooms. the maids are taking laud in the morning, probably among themselves and the terrace is not washed. I had to ask at the reception for the shower gel to be filled and that never happened. In a 4* hotel the policy of changing the towels should be more often, I think this was done once in 5 days. The breakfast was good but the dinner could have been better in the sense that I haven't seen too many Cypriot products on the table. You focus too much on international cuisine that you don't have the chefs prepared to cook them as they should: for example Mexican dishes - the beef in fajitas was like rubber. Stick to the dishes you know to cook best and do them well. The reception and the friendlies of the staff there is suitable to a 5* hotel.