Helnan Palestine Hotel in Alexandria

We spent a week end in October in room 125. The hotel has a serious issue in management. The service is the furthest it can be from welcoming. Zero hospitality. I had a feeling that they hire their acquintances with no consideration to professionality what so ever. They had a woman who served eggs at breakfast she was literally hiding so that no one makes an order with extremely rude facial expressions. They refuse that anyone fills a bottle from the dispenser. They refuse anyone takes the rest of their dish even if for a child. They dont add toothbrush unless you ask for it. The cleaning crew comes very late and are so slow and they always ask if they can skip cleaning.

Stayed here in October 2024. Stunning location if you want to be separate from the general public. Amazing garden walks. Free shuttle to and from main entrance of Montazah, shuttles drivers really polite and delightful. Reception staff at front of house were not very helpful or welcoming. Website booking also unavailable, need to call hotel if wanting to book Egyptian resident rate.
Beach access is poor, no beds on sand itself. Quite dirty water, would recommend accessing beach from next door at the boat club. Rooms clean and good size. Bathroom shocking, shower over bath, shower curtain unclean, no ability to stop water from flooding bathroom floor while showering. No other option offered. Breakfast good, wait staff in meal areas were very professional and friendly, hospitable and welcoming. Recommended booking pool and sea view room.