Four Seasons Hotel Alexandria at San Stefano in Alexandria

I visited the Four Seasons Beach Restaurant on August 24, 2025, to celebrate my first wedding anniversary with my wife. I had reserved a romantic candlelight dinner on the beach through OpenTable, hoping to surprise her.
Unfortunately, the experience was very disappointing. Despite clearly mentioning our anniversary during the reservation, we were seated at a plain table while another couple next to us had a beautifully decorated setup. I reminded the waiter twice about my request, but nothing was done. Meanwhile, he passed by foreign guests several times, checking on them, while our table was completely ignored after we placed our order.
When I spoke to a supervisor, he only brought us a standard lamp, claiming candles “don’t work on the beach”—yet minutes later, I saw candles lit for the couple next to us. No one checked on us during the meal, and only after we had finished did the waiter return. At payment, I expressed my disappointment and noted that if I had spoken English and presented my Austrian passport, the service would have been different. Suddenly, the attitude changed: I was offered a dessert “as an apology” and invited to return—too little, too late.
Sadly, this was a very unpleasant experience. A place that treats its local guests with less care while showing special attention to foreigners does not reflect the luxury standards I expected from Four Seasons. I would not recommend celebrating such an important occasion here.