Rehana Resort in Cairo

zero stars
Paid reservation but hotel refused check-in due to no available rooms
I had a fully paid and confirmed reservation through Agoda.
When I arrived at the hotel late at night, the reception informed me that there were no rooms available and refused to check me in.
No prior notice, no email, no phone call — despite my booking being confirmed and paid in advance.
This situation caused serious inconvenience and stress, especially arriving at night with luggage and having to search for another hotel at my own expense.
This is clearly a case of overbooking and poor management.
A confirmed reservation should always be honored.
I do not recommend this hotel, as they cannot be trusted to respect confirmed bookings.

Worst Experience Ever.

I recently had a very disappointing and frustrating experience with a hotel booking made through a booking application. The reservation was offered via a third-party provider.

My family and I arrived at the hotel at 8:00 PM, expecting to check in smoothly after a long day of travel. To our shock, the hotel staff claimed that no booking appeared in their system. The receptionist then connected me via phone to a booking manager, who offered to relocate us to another hotel called Jewel Al Nasr. At that moment, it became clear to me that the hotel had indeed received the booking but was deliberately refusing to honor it.

I insisted on meeting the manager responsible for the hotel directly. Instead of resolving the issue professionally, the hotel’s management attempted to offer me a room only if I agreed to pay additional charges. This was unacceptable, as I had already secured and paid for my reservation in advance.

The entire situation left my family stranded late in the evening, stressed and inconvenienced. It was evident that the hotel was unwilling to accommodate us despite having my confirmed booking.

Following this ordeal, I contacted Booking.com Customer Service for assistance. Unfortunately, their response was equally disappointing. Rather than taking immediate action to resolve the matter, they simply forwarded emails to the third-party provider and did not provide any real support or solutions.

This experience was not only unprofessional but also deeply upsetting. I will never book at this hotel again, and I am extremely dissatisfied with the lack of accountability shown by both the hotel and Booking.com.

Thanks, Booking.
Thanks, Rehana Plaza Hotel

1/5 – Deceptive, unfair, and unacceptable experience

I wish I could give it 0 stars.

This hotel operates in a deceptive and unfair manner.

Rehana Plaza Hotel is split into two very different sections: Classic and Standard. The Classic rooms are clearly better and match the photos shown online. The Standard rooms are in old buildings with worn carpets and outdated interiors and look nothing like what is advertised.

Guests who book through Booking.com are given Classic rooms. Guests who book through agencies are automatically downgraded to the old Standard building, even if the online booking shows the Classic accommodation.

Despite our booking reflecting the Classic room, we were placed in the Standard building. Staff admitted Classic rooms are better but claimed none were available for 1–2 days, even though availability was confirmed when we booked.

Management then tried to charge $15 per night extra, later reducing it to $5 per night, on top of what we already paid. The explanations kept changing and contradicted each other.

Two relatives with us were allowed to stay in the Classic rooms for free after making excuses, while others were pressured to pay. When we pointed this out, the manager said she could call them and force them to pay — despite already letting them stay for free. This shows arbitrary decision-making and intimidation.

The room and facilities were poor:

Dirty bedsheets

Old carpets

Exposed boiler and plumbing

Only one toilet paper roll

Weak Wi-Fi that constantly disconnects

Security and organisation were also lacking:

Basic key locks

No wristbands

Security asking for room numbers in lifts

Poorly managed swimming pool

The environment was unpleasant, with loud music every day, smoking in reception, and no enforcement of basic standards.

Overall, this stay felt misleading and exploitative. I would strongly advise others to avoid this hotel.

Do not stay here, the room they give you isn't the one shown in the pictures. And they give you a room in a different building. Service is shit. Location is shit, and the staff are very unprofessional, they don't even help you with the bags. I couldn't stay there, so I had to book another hotel straight after checking in. The pool isn't private either, all the locals was swimming init and sat around. No privacy whatsoever. Stay away.

honestly dont even bother. rooms are battered stains everywhere nothing works shower leaks lamps flicker, the breakfast is a actual joke, builders banging away in the morning, the locals coming in to use the pool for swimming lessons. was promised an upgrade that did not happen only good thing about this is that the manager agreed to a full refund because i left a day early because i couldn't handle the stress of this place. just dont book