Marwa Palace Hotel Cairo in Cairo

I can't believe this is a 4 star hotel. I have stayed in 1 star hotels in the same area and they were better. The double rooms are too small for 2 adults. You can barely move around. They are not equipped for 2 people at all. The bathroom is small. The bed pillows are dirty. The reception is not cooperative at all. He speaks in a rude manner and is there to make your stay as difficult as possible.The breakfast is very poor and has been for several days. The room service is not cooperative and very slow. If you are coming to enjoy yourself, I do not recommend this hotel at all.

The bathrooms are very small and the cleaning supplies are poor.

Hello,

My stay at your hotel was extremely disappointing. I left my lipstick in the room I even used it before going out. When I returned it was gone. I reported this immediately but the staff simply told me there was “no solution” and that they would only check the room. I searched carefully myself but it was not there.

This lipstick is very expensive for me but more importantly this is not just about a lipstick. It is about principle safety and guest security. Losing personal belongings inside a locked hotel room is unacceptable.
Out of fear I had to buy padlocks and lock all my suitcases so that nothing else would be taken. Still the only response I received was that they would “search the room” and that there would be no refund or compensation.

On top of this we left the room at 9 a.m. and requested a room change because of unbearable noise. Staff said “ok” but when we returned at 6 p.m. nothing had been done. Finally although we had clearly informed the hotel that we had a lot of luggage and booked an airport transfer with them we were promised a van but were sent a 4x4 instead completely unsuitable for our situation.

This was a very bad experience at your hotel and I will never return. This combination of negligence lack of accountability and disregard for guests’ security is unacceptable. I expect immediate action, accountability, and a proper resolution to these issues.