Steigenberger Alcazar in Sharm el Sheikh
✅ Spacious, well-kept rooms with daily cleaning and pool views ✅ Five à la carte restaurants with notable favorites like Amoura (Lebanese) and Limoni (Italian) ✅ Heated pools including an adults-only pool ✅ Attentive, friendly, and helpful staff mentioned in many reviews ✅ Excellent spa service with professional massages and a relaxing atmosphere ✅ Buggy service around the large hotel territory appreciated by guests ✅ Variety of children’s activities including club and animation ❌ No lifts in the hotel buildings, requiring use of buggies or walking ❌ Minibar charges and drink policies confusing, with some guests surprised by extra fees ❌ Some guests report inconsistent or unprofessional service, particularly at check-out ❌ Beach has coral reefs requiring special footwear and no pontoon, limiting swimming areas ❌ Limited towel service for the beach and pool requiring guests to manage their own towels ❌ Some complaints about diluted juices and limited coffee options ❌ Occasional noise from the neighboring resort’s nightclub until 11 pm
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Description
Steigenberger Alcazar is a 5-star hotel constructed in 2017, located in the Nabq Bay area of Sharm el Sheikh. It features 610 rooms spread across 14 three-story buildings, combining Eastern luxury with modern comfort. The hotel offers a wide selection of dining options, including six à la carte restaurants specializing in Lebanese, Italian, Japanese, Mediterranean, and seafood cuisines, plus two main restaurants and multiple bars operating at varied hours. Guests can enjoy three heated pools, including an adults-only Relaxation pool, as well as a private sandy beach just 50 meters away. Children’s facilities include a heated kids’ pool, playground, club, animation, and disco. The hotel provides free Wi-Fi with limited speed, free parking, and accessibility features like wheelchairs on request. Additional amenities include a tennis court, mini football, beach volleyball, a diving center, billiards, and a beauty salon. Notable for spacious rooms and attentive staff, the hotel also offers buggy transport around the large property, which has no lifts. Some guests note occasional service inconsistencies, but overall the resort is well-suited for families seeking a variety of dining and leisure activities.
Location
Steigenberger Alcazar is situated in the Nabq district of Sharm el Sheikh, approximately 10 km from Sharm el-Sheikh International Airport. The hotel is 30 km from the popular Naama Bay and 40 km from the Old Town. Its private sandy beach is only 50 meters from the hotel buildings, located on the first coastline. Nearby dining options outside the hotel include Tagini Restaurant, White Elephant Restaurant, and L'asiatique Restaurant, all about 250 meters away. The hotel offers a paid bus service to the city center, facilitating access to other local attractions. This location combines beach convenience with relative quiet, although guests report some noise from a neighboring resort’s nightclub.
Tips
- Bring special footwear for walking on the coral beach to protect your feet.
- Use the hotel’s buggy service to comfortably navigate the large property, especially since there are no lifts.
- Be aware of minibar policies to avoid unexpected charges; clarify drink inclusions upon check-in.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, Visa
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- 24-hour reception
- Elevator/lift
- Currency exchange
- Newspapers
- Toiletries
- Bar
- Restaurant
- Free internet
- Parking
- Swimming pool
- Conference Hall
- Fitness facilities
- Spa
- Children's playground
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 560 m. It takes 8 minutes To the beach!
The distance to the sea is 490 meters
Street view
Video: STEIGENBERGER ALCAZAR (2026) | Лучший 5* курорт в Шарм-эль-Шейхе – Полный обзор отеля
Map
Reviews
Rooms are spacious and well kept, bear in mind there are no lifts. However, they have buggy’s to take you around which was the best thing ever! We had a lovely pool view.
Food - there are 5 a la carte restaurants and depending on your stay you could try up to 3-5. We tried amoura (Lebanese) our favourite, limoni (Italian) also amazing and sinfiran. You also have the option of the main buffet, pool side restaurants and beach restaurant. There’s plenty of options and tasted all delicious.
There are 3 main pools which includes 1 adults only, They are heated which was great.
Staff were very lovely, in the buffet area they were always helpful and welcoming. Also, everywhere around the resort they are available and always ready to make your day better.
Beautiful pools and large beach.
This put a dampener on an otherwise nice week, and the reception staff argued black is white than their interpretation of soft drinks is only coke and Fanta, and offered no concession as a gesture of good will (we had nothing that wasn’t included in the all inclusive package at any bar in the resort).
Otherwise the resort was very good, all bar the reception staff were very attentive and friendly, but this was sadly let down on checkout when service was a extremely poor!!
Also be aware that although the site itself is peaceful, the resort next door is not, and they play loud night club type music until 11pm, so bring ear plugs if you want to sleep as it bleeds across to the Steigenburger.
1. They don't change the sheets in the rooms on principle. The pillows smell like people, and there's blood on the sheets.
2. There's no water; they pour it into used bottles and leave two in the room per day.
3. Towels. A separate issue. They provide two beach towels per room. You have to take them with you and drag them to the pool or the beach. Then you have to drag them back wet. They don't provide any more towels.
4. Upon check-in, they give you a piece of paper that clearly states: "The minibar is free." In reality, everything except water is paid. This is the first time I've seen a paid minibar with lemonades included in an all-inclusive package.
5. The paper says dinner starts at 6:30 PM, but in reality it's 7:00 PM. There are no signs, no directions, nothing. I was kicked out of dinner. It's disgusting.
6. There's no coffee machine! Nowhere. They pour 30 cups upon request and serve chilled urine.
7. All juices are diluted and packaged.
8. Tea. Only tea bags and only Lipton.
9. No hair conditioner provided. Hard water, so you have to bring your own.
10. The grounds are average, and you have to walk everywhere. Golf carts aren't available; you have to request them at reception.
11. Sun loungers and umbrellas are available upon request. You bring your own towel from your room. You lie on one all day! A wet towel.
12. The food is decent, but poor.
13. There are no waiters, just people cleaning dishes. Complete self-service.
14. The air conditioning doesn't work at breakfast in the communal eatery. After 15 minutes, you emerge soaking wet from the heat and the stench of cooking.
Overall impression: bad. Even for Egypt. Everywhere you look, you feel colossal greed, inattention to detail, and utter laziness from the staff. On the plus side, it's quiet, deserted, and lacking Russian tourists and crowds of children.
Cafe and Restaurants near hotel
Frequently asked questions about Steigenberger Alcazar
What types of rooms are available at Steigenberger Alcazar?
The hotel offers Superior Swim Up rooms; Superior Double rooms with garden, partial sea, or pool views; Deluxe Family rooms with garden, partial sea, or pool views; Deluxe Swim Up Family rooms; Deluxe Suite; Executive Suite; Royal Suite; and Villa accommodations.
Is there direct beach access at the hotel?
Yes, the hotel has its own sandy beach located 50 meters from the property on the first coastline. The beach includes coral reefs, so special footwear is recommended.
Are there facilities for children at the hotel?
Yes, the hotel provides a heated children's pool, a kids’ club for ages 4 to 14, a playground, children’s disco, animation activities, cribs on request for free, paid nanny services, and children's chairs in the restaurants.
Does the hotel provide wheelchair accessibility?
Wheelchairs are available on request free of charge, but the hotel buildings do not have lifts, so mobility within the property may require assistance or use of the buggy service.
What dining options are available within the hotel?
There are six à la carte restaurants offering Lebanese, Italian, Japanese, Mediterranean, and seafood cuisine, two main restaurants, multiple bars including a 24-hour lobby bar, and a beach bar. Meal times vary by venue.
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Hotel prices for: May - June 2026 calendar
The average hotel price this month is 270 USD The best time to book is May 26, with rates starting from 245 USD