Steigenberger Alcazar in Sharm el Sheikh

This is a disaster.
1. They don't change the sheets in the rooms on principle. The pillows smell like people, and there's blood on the sheets.
2. There's no water; they pour it into used bottles and leave two in the room per day.
3. Towels. A separate issue. They provide two beach towels per room. You have to take them with you and drag them to the pool or the beach. Then you have to drag them back wet. They don't provide any more towels.
4. Upon check-in, they give you a piece of paper that clearly states: "The minibar is free." In reality, everything except water is paid. This is the first time I've seen a paid minibar with lemonades included in an all-inclusive package.
5. The paper says dinner starts at 6:30 PM, but in reality it's 7:00 PM. There are no signs, no directions, nothing. I was kicked out of dinner. It's disgusting.
6. There's no coffee machine! Nowhere. They pour 30 cups upon request and serve chilled urine.
7. All juices are diluted and packaged.
8. Tea. Only tea bags and only Lipton.
9. No hair conditioner provided. Hard water, so you have to bring your own.
10. The grounds are average, and you have to walk everywhere. Golf carts aren't available; you have to request them at reception.

11. Sun loungers and umbrellas are available upon request. You bring your own towel from your room. You lie on one all day! A wet towel.

12. The food is decent, but poor.
13. There are no waiters, just people cleaning dishes. Complete self-service.
14. The air conditioning doesn't work at breakfast in the communal eatery. After 15 minutes, you emerge soaking wet from the heat and the stench of cooking.

Overall impression: bad. Even for Egypt. Everywhere you look, you feel colossal greed, inattention to detail, and utter laziness from the staff. On the plus side, it's quiet, deserted, and lacking Russian tourists and crowds of children.

I recently stayed at your resort and unfortunately, my experience was far below the expectations of a 5-star hotel. The level of service did not reflect what one would expect from your brand.

For example, during our stay we made two simple requests from our room and followed up with four phone calls. Each time, we were told “it will arrive soon,” yet nothing was ever delivered. This lack of follow-through and attention to guests’ needs left us very disappointed.

Compared to other hotels in Sharm El Sheikh, the service here felt unprofessional and inconsistent, which is not acceptable for a resort of your category. We truly hope that you take this feedback seriously and work on improving the quality of your service, as guests deserve better.

Do not recommend