Hôtel Gustave in Paris

Here are my unhappy experiences in Dec 2025, please consider it before you read the positive comments.

Day 2
At approximately 9:30 PM, when I returned to the hotel, the nighttime concierge was watching TV or browsing online content with the volume set very high. After 10:00 PM, the volume remained loud and disturbed me while I was preparing for bed. I asked him to turn it down, which he did temporarily. However, around midnight, the volume increased again, and I had to remind him once more. He claimed the sound was coming from the computer.

Day 3
1. The daytime cleaner did not refill the bottled water, coffee capsules, or milk in the room.
2. The same noise issue occurred again in the evening. The nighttime concierge was watching TV or browsing the internet with loud audio while sitting on the guest sofa on the other side of the lobby when I returned around 9:00 PM. Although the volume later became weaker and acceptable, I am concerned that the concierge was allowed to watch TV or browse the internet for personal use during duty hours.

Day 4
I found an insect on the wooden floor in my room and killed it immediately.

Early morning of Day 5 (around 6:00 AM)
I was awakened by very loud noise from outside. When I checked, I saw that the nighttime concierge was handling a truck. While I understand this may have been part of his duties, the noise woke me up again.

I understand that I was staying on the ground floor and that there may be guest movement; however, it is unacceptable for a concierge to openly watch TV in the lobby without using earphones during the night. This behavior disturbed the quiet environment and seriously affected our rest. We were unable to sleep well during our stay. I can’t accept such personnel behavior happening in a four stars hotel. This is also a security concern.

But, The concierge is in the morning are excellent who introduced popular places and helping to carry my luggages. The location is close to Eiffel Tower and Subway.