Campanile Prime Paris 19 - la Villette in Paris

Rats. The place is disgusting. We paid for breakfasts and dinners at the buffet. On the 3rd day when we were in the restaurant we saw a rat casually running across the dining floor into the kitchen. None of the staff seemed to notice. I was sick to my stomach.

I immediately went to the management. To my shock they seemed completely fine with it. When asked to see their health inspection report, they brought out a pest control receipt, which was obviously not what I was asking for, and when I pressed them they told me they were not required to by law to display it. I then asked for a refund on the food and suggested that a partial refund on the stay was also in order, since I would have never chosen to stay at the place had I known. To which they basically laughed at me. They told me they would consider refunding that specific meal and the ones we have not had yet, which was only 2 breakfasts, otherwise they would do nothing more. Then they casually told me that it is absolutely normal for places in Paris to have rats. My understanding is this is absolutely not true, and only stated by restaurants caught with rat problems.

This place clearly has serious health and sanitation issues since the staff did not at all appear to be concerned with any of this.

Edit: Reading their other reviews I see that the hotel will respond to anything lower than a 4 star review, and in all of them they say something to order of "We wish you would have told us about this problem during your stay and not in the review after the fact"; however having told the staff of this issue right away it is evident that that is empty, and they do not actually care to address serious grievances.