France Eiffel Hotel in Paris

The customer service is the worst I have experienced in over forty years of travel. The power to the electrical sockets failed, therefore, the fan did not work in the bedroom. It was unbearably hot. The person at reception said there was nothing they could do!!! There was no generator or back up plan. No manager was on site to discuss the matter with. It was hardly possible to sleep at all during the night. This is totally unacceptable in a major European capital city!!! In spite of raising a complaint at the time and having written a number of complaint letters no compensation or refund has been offered.

Small hotel close to the Eiffel Tower, Maria and Constantine were excellent in customer service, also the cleaning lady was very nice. But the room was very small, carpet was old and dirty. No air conditioning. Good thing, location was perfect, close to every store, souvenirs places, coffees, etc.

We stayed here for 3 nights with a 18 month old baby. This is by far the worst hotel we have ever stayed at and we travel to a lot of countries. It should be inspected by health officials. The first room they put us in had black mold all over it in the bathroom and main room next to the bed had wall paper falling apart revealing mold inside the walls (please see pictures attached). It is honestly inhabitable. My baby touched all of it and so we had to request to get changed to another room. The staff is far from friendly and actually very rude (except for one night manager who agreed to move us). They do not even greet you when you say hi to them. After much trouble we were able to change the room, which also had mold (last picture). We really considered leaving and finding another hotel even though we would lose a lot of money. On top of all this, one of the breakfast lady was incredibly rude, told us we have to sit at a 2 person table when we were clearly 3 people. She went to complain about us in front of us to the front desk, all because she did not want to clean a bigger table. Forget offering a high chair, what did she expect we would leave our baby on the floor? Furthermore, we locked and left our luggage in the cloak room and we noticed the lock combination was different when we picked it up. This hotel does not even deserve one star, it is barely together and has no amenities. Suggest future travelers to avoid at all costs for your own health and safety.