Mercure Paris Opéra Louvre in Paris

At check-in, we were welcomed by two receptionists. One of them, a woman in her 40s named Laundra or Laura, was extremely rude and impolite. In contrast, the male receptionist who actually checked us in was very professional and truly showed what good service should look like. As someone who frequently stays at Accor hotels, I was very disappointed with the room we received. The room (101) was small, extremely loud, and had a strong smell of old mold, which made the stay very unpleasant. On the day of check-out around 09:00, a housekeeping staff member opened our door without knocking, waking us up. This was quite alarming and caused unnecessary anxiety, especially since our check-out time was 12:00. Despite the great location, I would not choose this hotel again. The service and room quality do not justify the price.

I stayed at this hotel for four nights. The location is good, but the reception staff is very rude. Especially the black woman at the reception desk, I smiled at her but she appeared so rude and had no happy face to me. The elevator is so poor, I have a heavy suitcase and lives at fourth floor, the only one elevator keeps going from ground floor to five floor. Finally I took it down by myself. During my stay, there is a very loud fire alarm running at 12am when I was sleeping. What's the matter with that??? I went down and they told me everything was fine??? The heater at room is also broken, I felt cold at night. Definitely not coming to this hotel again.

My reservation at Mercure Opera Louvre was made under the impression it was a hotel, but it appears to be an Airbnb like facility.

I have several concerns about my stay at the Hotel, which is advertised as a 4-star establishment with Airbnb/apartment like facilities:
- I saw many hairs on the bedsheet. As you mentioned that you change bedsheet not before 3 days so these must be previous guest hairs.
- The mattress was so uncomfortable that I could feel the spring. I had sleepless nights.

* The room size is unusually small, even for Paris, suggesting it's more aligned with a 2-star hotel.
* The service is more akin to an apartment than a hotel. For example, I was asked to replace used coffee mug by new coffee mugs from the lobby. If guests are expected to perform such tasks, an apartment would be more cost-effective.
Reception area had only 2 chairs. Other than your room nothing is there.
Breakfast was so limited and left over croissants they put next day.
I ll not recommend anyone to stay there.
One more thing you better book from trip sites not from Accor sites so at-least trip like MMT and all they ll help you in these kinda situation.
If you book with Accor thn its like to whom to complaint.