Hotel Savoy in Paris

I recently had the unfortunate opportunity to stay at Hotel Savoy, and I must say that my experience was far from satisfactory. From the moment I encountered an issue with the room to the subsequent communication regarding a refund, the hotel's handling of the situation left much to be desired.

Upon arrival, I was dismayed to discover that the toilet in the room was not spacious enough for me to comfortably sit on the seat. It was an unforeseen circumstance that rendered the facilities virtually unusable. I immediately contacted both the hotel management and Booking.com, providing photographic evidence to support my claim and requesting a cancellation and full refund for my booking.

Regrettably, the response I received from Hotel Savoy was disappointing. Despite the clear documentation of the problem and the numerous conversations with both myself and the Booking.com customer service team, the hotel refused to provide a full refund. This decision was made despite their acknowledgment of the issue and the fact that I spent less than five minutes in the room, rendering it completely unused.

The lack of empathy and understanding demonstrated by Hotel Savoy in this matter was disheartening. As a guest, I had expected the hotel to uphold their reputation for exceptional customer service and prioritize guest satisfaction. Instead, I was met with resistance and an unwillingness to rectify the situation.

Throughout the communication process, it became evident that Hotel Savoy was unwilling to take responsibility for their inadequate facilities and instead chose to place the burden on the guest. The lack of transparency and accountability in their refund policy only served to exacerbate the frustration and disappointment I experienced.

I sincerely hope that Hotel Savoy reconsiders its stance on such matters and revisits its refund policy to ensure fair treatment of guests who encounter unforeseen issues during their stay. As customers, we deserve to feel valued and supported when faced with such inconveniences.

In conclusion, my experience at Hotel Savoy was marred by the disappointing handling of the issue and the subsequent refusal to provide a full refund. I would caution future guests to thoroughly consider the hotel's policies and their commitment to customer satisfaction before making a booking.

1 star hotel, for very low budget trips

the front desk service is not pleasant and the staff are rude.

The room is dirty and really smells like cigarettes! And batteries on the bed!

Horrible experience.

A few words about paris szállásunkról. Savoy Hotel, Rue Jarry 9, where 7 night abstained. A big disappointment for us, 0-10-es list 4 rating. The advertised 24-hour reception service did not exist. Daily 1-2 hours was there doorman to the check-out and check-in times. Only the corridors were cameras everywhere, so at night any help, don't count on in case of trouble in the room. Only one code protecting the internal part, which is comprehended or gate opening time behind us they could have come to the janitor's closet glass door was broken or probably drunk. Breakfast and doorman to meet or problem to discuss, only 50 meters away from the other hotels in. The Chateau d'eau metro station exit, which was close to the hotel, all negro groups abstained, who have seemingly nothing to do there. Fortunately, there was nothing wrong with them, but was always a little scared to pass between them, when the exit to the surface. So not in the hotel we did not feel really safe around you don't look for us to. Narrow, fixed wooden steps on, hot and smelly air, szellőzetlen spiral staircase we got up to the second floor difficult to open (two-man - one going to the front door propped open, while the other opened the narrow hallway from the open room door) door. In the double room only one chair wasn't (unlike the wonderful pictures that previously the hotel was presented) and, therefore, the bed is sitting on had to do it, that bedspread wasn't, the sheets not even once, it was replaced in 8 days, it's just so much shoved to a good show. In a week one time cleaning. Half of blackout curtains in the closet was crammed and we had to ask, so they don't see us öltözködéskor the 8 feet across the house from the windows. Only one tiny soap we got two 7 for the night when you run out of shampoo not replaced, the shower rod was coming to the towels on Sunday have not been replaced, the vacuuming was not known for 6 days, the bed was so soft that if the side we were sitting, we missed him and my wife gave me a waist. The breakfast, which had to go to the other hotel, butter, jam, baguette and drinks were for 7 days always the same and those sometimes had to to replace. That's why I don't welcome we can offer to others.

All round below average, could easily be better

Pluses:
+ one of the staff members was friendly and welcoming
+ the room was simple, functional and uncluttered
+ internet/wifi speeds were pretty good

Minuses:
- 6 long flights of tiny wooden stairs to our room
- no door between the bathroom and bedroom
- no room on one side of the bed
- doors to room were extremely firm and hard to open without being a bodybuilder
- breakfast was comical, slices of bagette with a few spreads, coffee and juice
- some of the staff weren't very helpful and came across as blunt, or even rude
- street wasn't the nicest, although it was close to the metro and major train stations

Zero night agent

I strongly recommend that you DO NOT stay here, this is a rodent infested place.
For the price, which I paid way too much, the stairs going to the rooms are rickety, narrow and have holes in them. there is no elevator to upper rooms, which this hotel does not have any on ground level.

The walls are filthy with stains everywhere. The pillows are lumpy at best and very dirty/stained. I would give this place a -10 if I could.

The noise level is very high from 9 o'clock at night until 4 in the morning. Everyone comes out in the street below and parties with very loud music and yelling.

These rooms are a fire hazard, no sprinkler systems, & no fire extinguishers. There are trip hazards and head bumping hazards all over the rooms, which are packed tightly with furniture and have different levels of flooring in the room. Worst of all, there are no air conditioners in any rooms. We stayed of course during a heat wave in which it was 90+ degrees each day.

Much to our surprise two nights into our stay, we saw the mice which we had heard every night on the floor and in the toilet. No one cleaned the room all week when we were there, the floors were nasty stained and filthy.

Correct