Orbeliani Residence Hotel in Tbilisi

The main issue - the sport watches got missed from our room.

When we discovered that, we came to the reception and was told that in the morning the manager and the IT specialist will come and we will check the cameras.

In the morning the manager refused to check the footage. Started to yell and was behaving absolutely non constructive.

I wrote the claim of reimbursement, the manager prohibited the hostess to have us signed copy and started to threaten us with the police.
We ended up filed a claim to the police. They were nice.

Now the less crucial but unpleasant things.

We paid for a 30sqm room. When we arrived we were settled in the extremely small room where was no space to pass by the bed with no touching the TV. The position of the hostess was that that was the room we paid for and there were no other rooms.
The next morning we pushed and changed a room. There a safe was not working. We changed it one more time.

It is not a 4-star hotel. There is no cleaning, you have to ask about it and nobody told us.

Someone used my perfume, I smelled it throughout the whole room.

The room was about the kitchen and the staff there were having fun listening to loud music.

The construction of a cafe at the ground floor. Often we heard some noise as heavy furniture were moved.

The breakfast lacks variety and the same every day.
Several days it was served as not a buffet but privately and we had no options to choose from.

We stayed for 2 weeks. It was our third stay in the hotel.

The outcome is simple - the hotel got much worse and isn’t worth it.

My husband and I rented this hotel for 8 nights. We do not recommend this hotel. There has been no hot water in our room for 24 hours and the hotel staff cannot do anything. The hotel has a restaurant on the ground floor, and every evening you can hear loud music and loud voices of drunken guests. If you want to ruin your vacation, then yes, rent this hotel.

The only advantage of the hotel is its location and new renovations in the rooms. Breakfast is not very good, the choice is poor, this is the first time I have seen that there was nothing sweet for breakfast. There are pancakes and cottage cheese, but no jam or honey. No music. There is one barely moving teenager working in the restaurant, the tables are dirty, he does everything reluctantly and with a sad face. They gave us the worst room with a terrible view of a mountain of garbage. Have a conscience, remove him!!! We booked a room with a double bed, but were given two separate, very narrow ones. The mattresses are hard and uncomfortable, causing back pain. The room is small, uncomfortable, the walls press on you. It's as uncomfortable as possible. We ruined our New Year's holidays. We won't be back again