Hotel Zum Kreuzberg in Winterberg

Not worthy of the hotel name.
You get breakfast, but that's about it.
0.0 service or attention.
Worthless experience.
We accepted the cancellation fee and left two days early.

I personally wouldn't necessarily recommend it. Weird layout, very small rooms, everything is super noisy. All towels are different, there is no standard... Kind of like staying with a distant aunt. Cleanliness? Well, OK, just. Good is something else

What a travesty this hotel is. This hotel is completely hyped up on booking.com, but we don't understand that.

Before arrival we received an email that we had to pay the entire amount in cash due to a pin machine malfunction. Of course this can happen. By reading reviews we discovered that this has been the case for several years, while they were flat out lying that it could take a while before they received a new device due to the holidays. Additional tourist tax was also charged (which we had already paid according to booking.com). Feels a bit like a scam and that things are not completely pure.

Booking.com stated that there was a lounge, a bar and hypoallergenic rooms. Well, let's not laugh... the bar/lounge (read breakfast room with tables and chairs) were not available after breakfast due to staff shortages.

The rooms are clean but very dated. You will find all the colors of the rainbow: the pastel-colored old bedding, red carpet to 10 different types of towels. Oh yes, you also have to pay €4 for a daily change of towels. Otherwise you will have to do it for 3 days. This is also not indicated anywhere when booking. Every morning I woke up with an irritated throat/mucous membranes due to all these substances. Even sleeping with the window open didn't help.

In the afternoon the central heating from downstairs goes off/minimal heat, which made it extremely cold in the room. We had wet coats from the rain so we wanted to dry them. When I contacted the host about this, they snarkily said that coats were absolutely not allowed on the heating because then it would turn off... and I was also accused that it was because I had left the window open in the morning. I even turned off the heating, so that's nonsense. When the host came to check on us, he fortunately turned on the heating, but we were still told to turn off the lights. We still decide this ourselves, even though I want to wear it all day.

The breakfast sandwiches were fine (2 types) and contained sufficient cheese and meats. It's a shame that the photos on the website give a completely different picture than reality. It's quite measured.

When leaving and entering the hotel we were watched by the host every time. He even posted in the dark at night to see who came back. If you can do that, I think the bar can also be opened. This felt very strange to us. On the other hand, the hostess is very enthusiastic, which sometimes came across as a bit exaggerated and compensatory. As soon as you walked in she flew to the door. As if something is wrong that is happening there.

We left a day early due to the weather and our bad experiences with this hotel. When we were loading our things into the car and wanted to go inside to hand in the key, the hostess flew upstairs. Probably to check the rooms. The host didn't even bother to ask why we left early or how we had been. He probably didn't want to hear the story because of a full breakfast room.

Only positive is clean, good WiFi and location.

We were late checking in and were turned away because of our appearance and did not get our money back. So not recommended