New Petra Hostel in Jerusalem

Great location, but terrible facilities!

Rooms are run down, in need of a complete clean and refurbishment.

No soap, very little toilet roll provided and no mirror.

Air conditioning only works in some of the rooms.

We booked a double room with AC only to be provided with bunk beds instead.

Walls are cracked, holes in plaster and paint is peeling.

Bed sheets are dirty and scratchy. The mattress were stained and old with springs completely gone.

No hot water in the shower, no shower rail, toilet cistern was falling off the wall.

Windows are covered in strange stickers and the sound proofing is terrible.

Service is poor, staff do little to make your stay more comfortable.

However, price is low considering location is superb.

We did survive but would not recommend for families or a romantic stay. Better for solo-travllers or those who don't mind a rough-and-ready place to sleep.

Dirtiest place I've ever slept. The beds had not been changed, leftover food was scattered on the bed. The mattresses look like they came from the dump, full of holes, bumps and yellow spots. The ants walk over the mattress. Nothing seems to be done about maintenance and cleaning. Service is kept to the bare minimum. The only positive is the location. Terrible.

During my recent stay at Petra Hostel in Jerusalem, I had a less-than-pleasant experience that left me feeling disappointed and uncomfortable. The hostel's location was convenient, and the room rates were affordable, but unfortunately, the overall atmosphere and service fell short of expectations. One of the significant issues I encountered was the cleanliness of the place. The hostel appeared to be in need of some serious maintenance and cleaning. The common areas, including the bathrooms and the lobby , were not up to the standard I would have expected from a reputable establishment. The lack of cleanliness made it challenging to feel comfortable during my stay. Additionally, as a single female traveler, I encountered some uncomfortable situations with the older man at the front desk. While I don't want to make any unfounded accusations, I felt that his behavior was often inappropriate and unprofessional. He seemed to shout frequently and made me and some other female guests feel uneasy with his comments and stares. I believe that every guest should feel safe and respected during their stay, regardless of their gender or background. It is essential for hostel management to ensure that all staff members adhere to a code of conduct that promotes a welcoming and harassment-free environment. I had high hopes for Petra Hostel based on its online reviews, but my experience left me regretting my choice. I hope that the management takes these concerns seriously and takes steps to improve the cleanliness and professionalism of their establishment, making it a more comfortable place for all guests.

Paid 65 ILS for 1 night - cheaper than most places around maybe, but you get what you pay for - garbage. I would pay 108 ILS any day again to stay in The Post Hostel (with breakfast!) or others. No door key. Unmaintained walls and cold(!) room. Unbalanced bed frames. Unwashed and broken linen. No blanket cover. Broken shower. 3-4 hanging power sockets to 8 people. The location is great (inside the Old City), but you have plenty amazing alternatives within 5-10 minutes walk (outside the Old City). Overall, disgusting place with very low standards - will never go back!

Location, without a doubt, is perfect.
Everything else is awful. From a melted plug meant for the electric water heater, gross matresses, stains on the walls and floors, a hidden array of plugs and a recording device (no idea where the cameras were, whether outside the room or inside, but the proprietor was extremely strange when questioned). Also, more expensive than other hostels, wifi only works in the sparce "common area" with a few chairs, I heard there was no kitchen but do not have first hand experience of this. Booked for three nights, left as soon as the sun rose and will not be returning after the first night. Photos found online are misleading. I was in the Army for 6 years and this was one of the worst places I've ever stayed.

Due to the riots in December we couldn't reach the place, but it didn't stop the hostel to charge us for the full stay...although we asked them to cancell, they took the money a few days afterwards. no comments

Wonderful location! The building has an unpleasant smell, hard to support more than a day. Very nice people.