La Moresca Maison De Charme in Marina di Ragusa

My stay here was uncomfortable enough that I feel compelled to share. The experience was, frankly, unpleasant because of a persistent hostility that colored the entire stay.

The female staff member I interacted with, in particular, seemed intent on making things difficult. My husband briefly dropped something off and left, and shortly after, I was visited in my room by the front desk woman who repeated — no exaggeration — the same sentence about needing everyone’s documents at least ten times in a row. I explained that he would provide his ID when he returned, as he wasn’t even on the premises. Still, she continued, looping the same phrase with an unnerving insistence. It felt less like a request and more like a power play — as though she was trying to provoke or unsettle me for reasons I genuinely don’t understand.

When I later asked for fresh towels, I was told no — because I hadn’t requested a full room cleaning. I don’t understand how merely giving me fresh towels should be more work than cleaning my entire room, and why I was being punished for not wanting a room clean. Again, the tone was not merely policy-driven but punitive.

The physical environment didn’t do much to compensate. The bed was uncomfortably firm, the pillows were both limp and lumpy, and the sheets were scratchy. The lighting in the room was harsh and clinical — bright white bulbs that felt more suited to a dentist’s office than a guest room.

All in all, I wouldn’t return, and I wouldn’t recommend it to others who are hoping for even a basic level of hospitality.

Very nice unprofessional staff that really tried maid service was great Walking to beach restaurants and bars was great
Very old and needs updating we could barely move on the tiny shower which wasn’t the cleanest
No ice no wine opener no glasses only plastic very good continental breakfast with a wonderful woman serving coffee
Would Definintely not recommend !

Horrible! No ice, no soap in shower, place is not updated, fan is hanging by a wire in middle of room, no beach towels. Far from luxury . Employees are wonderful but hotel is far from acceptable. Breakfast ok, close to beach and great piazza but Do not book this hotel.Does not meet good hotel qualifications .