Paradise Beach Resort in Marinella

This is the worst hotel I have ever been. All inclusive is not worth price. Drinks are served in small cubs 100ml. There is no buffet. Dishes are served by staff and they are cold. The rooms are so old. On corridor is disgusting smell from toilets. After 23 pm - 1 am pool loud parties, you can't sleep!

The worst hotel I’ve ever stayed in. Do not let them sell you your holiday as “all inclusive” as they did us as it does not exist. Food is at set times and it is not possible to get any snacks or food in between other than crisps and icecream from the bar which you have to pay a ridiculous amount for. The only drinks you’ll get as part of your “all inclusive” package is cheap syrup soda from the machine. Any other drinks including coffee and alcohol you have to pay for. And if the machine for your free drinks breaks (which is also the only place to get water - although I’m convinced it is tap water) and it breaks often, no alternatives are offered and you have to pay for your drinks including bottled water. The food is below standard and very limited options. My family and I pretty much lived on plain pasta and croissants for the week. The whole hotel is like a throw back to the 80s. It is in desperate need of being refurbished and brought up to a reasonable standard. Bathrooms are absolutely disgusting in the rooms with brown stains all over the bath. You can’t have a plug for your bath as the hotel doesn’t own any. If you have a child and require a cot, even if you specify this on your booking, you have to pay over €70 for the week for a disgusting barely useable travel cot without sheets. Half of the electrical sockets in the room do not work and spark when you plug something in. You do not control the air conditioning!!! The hotel has set times you can turn it on and turns it off at night not allowing it to come back on until 6am - not the place for a comfortable nights sleep in the summer. The hotel is literally in the middle of no where so popping to the shops is impossible. Our family holiday resulted in my partner taking taxi costing €40 to take him to the shops to buy essentials (water) and snacks for my 18 month old (I hadn’t packed any thinking I was going on an all inclusive holiday) and our last day we ended up spending over €100 on taxis and pizza because we couldn’t stomach pasta anymore. If you have booked this hotel, I would really reconsider. I read these reviews AFTER booking and just hoped people were over exaggerating but trust me - they’re not.

Live in Marinai, went on this getaway in May 2021 and it was very hot. The rooms AC was shut off and made it uncomfortable to stay in. My friends tried switching rooms and they offered them a room one floor down. Their logic was it was farther away from sun so it would be cooler. Food and amenities were very good but that heat really brought down the rating. I would call to confirm status of AC prior to booking and tbh would not go if its not on. Just my opinion.

Unfortunately we were left quite disappointed by this hotel, I tried to sum up the reasons for this down here but to be honest there were quite many.

-The place seen from the outside looks not really well maintained.
-There was no wifi in the rooms.
-The shower wasn’t working properly on our first day and we couldn’t have a proper shower till the following morning.
-The water in the toilet always have a weird colour which make you feel like it’s always dirty.
-If you don’t have a room with balcony the only place to hang your swimsuits and towels is on some common hangers in the corridors’ balconies and they are quite old and rusty.
-The food was disappointing, there is not much choice and the taste was always quite flat, which you wouldn’t expect especially in a country like Italy.
-The red wine tasted like water and sugar and there is no way you can order a different bottle while at the restaurant.
-The lifts were working poorly, it was only 3 of them for 6 floors and one of them was always making a lot of noises and we found it stuck more than once.
-Some bar staff have been extremely rude, answering things like “I’m here to do this and it’s enough already” when asked to do something like getting some extra ice. Or another example: “I’m just a humble worker, you’re a customer so between us two I think you are the one whom have an advantage” which honestly to me doesn’t make sense at all. I’m paying for a service, I’m not pretending anything extraordinary, just would like to get a kind service to enjoy a holiday I worked for.
-They use tons of plastic cups. Imagine how many people just want water because of the heat, as a policy they don’t give you a jug at the bar even if it’s 6 of you, they just keep giving really tiny plastic cups over and over again.

One person that has always been super kind and helpful with us was the lady cleaning our rooms on the 6th floor, I think her name is Maria.

Also we quite enjoyed the restaurant closer to the beach, the food there seems to be much nicer than the one served in the main restaurant but it is only open for lunch and you need to book yourself in in advance.