San Francisco Hotel in Cala Gonone

No Customer Service
The customer service is extremely bad. I had to ask 3 times the staff to fix the safe box. The waiter who was supposed to help me, told me to shut up and to go in my room and to wait. Very disrespectful, she didn’t even speak English, and treated me inappropriate, offending me in Italian. I wanted to talk to the manager of the hotel to make an official complain about her disrespectful attitude and no customer service skills. She claimed to be the manager of the hotel and refused to apologise. On the top of that, another old women who worked as waiter told me bad words in Italian, I asked her for some respect as I am the client and I am paying for a service that is not delivered. Again, disrespect and no customer service attitude. I had to tell them that I am calling the police if they do not come to reset the safe box….Otherwise they would have continued to ignore me completely!
Another bad issue is the ‘private parking’. We rented a car and the parking was supposed to be secure. Unfortunately, somebody tried the lock of the car, but didn’t manage to open it. We had full insurance, and we didn’t have to pay for the damage of the car. I do not recommend the hotel, I am very disappointed and it is a 4 star hotel. It is the first time I had been insulted in a 4 star hotel by the waiter who claimed to be manager of the hotel. The service is very bad, no customer service skills, very disrespectful attitude from the staff, and no chance to talk to the manager of the hotel for making an official complain!!! The waiter who insulted me pretended to be the manager of the hotel….It really disturbed my holiday and annoyed me with a disgusting attitude from the hotel staff…

Used to eat here many times over the last 10 or more years. The menu was via an app! The service was slow, overall very disappointing, however the pizza was nice when it eventually came! We won’t be going back, which is a shame as the location is stunning