B&B Napoli la Perla in Naples

An absurd experience to say the least. I had asked if it was possible to check into the room a day earlier at 10:30 instead of 12. I arrived and was told the room wasn't ready, to come back at 11. We returned at 11:20, finally got in, sorted things out... after 10 minutes they knocked saying they had the wrong room. Result? That wasn't our room: they had given it to some Spanish guests who had arrived 4 minutes before us. We were kicked out and forced to wait another 2 hours, while our real room was still dirty. Absurd and unfair. The first room smelled terribly of dirty laundry and damp. The second room had clearly been previously occupied by someone with a dog: the cleaning was so "thorough" that the dog food was still on the floor 🤣. Better not talk about the smell... unbearable. We spent 3 nights like hell. The dirty sheets, still reeking of dog odor: a total disgrace. On Sunday, the room wasn't even cleaned because the cleaning lady was sick. I wonder: couldn't they have replaced her? Zero organization. Terrible and dangerous area, full of markets and gypsies. A structure with no humanity or understanding towards the customer. The only "positive note"? It's 3 minutes from the central station 🤣

TL/DR: Don’t waste your money at this place, it’s not a hotel and in a really unsafe neighbourhood. Don’t waste your money at this “hotel” (tbh I wouldn’t call it a hotel). I arrived there yesterday with my wife and didn’t even stayed because, we preferred to lose our money than to stay in a place where we felt unsafe. The street and neighbourhood looks really dangerous (and as a Brazilian I know exactly how to check if a place is safe or not), the “hotel” is actual and apartment at the 7th floor of a building with a paid and, according to the host, frequently broken elevator. I booked it via Booking and even informing about the time of arrival, I needed to wait for 10 minutes in a dirty and dark street for the person to help us on the check-in. When he arrived we tools the car to the parking which is close by (2 minutes walking) but you need to left the keys with the parking facility and it costs €20,00 per day. We decided to give it a a chance even being afraid of the neighbourhood since we would only stay for one night, so the guy who was helping us said that we could go up to the 7th floor and used a token to not pay the elevator, but he stayed at the ground floor, when we arrived the door of the “hotel” was closed so we tried to call the owner who speaks no English and made no effort to speak in Italian with my wife when we called him, so in the end he didn’t helped us, so we left after being in front of a closed door for about 15 minutes. After some time the property owner message me in English (probably using a translator) asking why I left and after some messages changed he mentioned that the guy was waiting for the elevator to be fixed, and he didn’t informed us because it’s common for a lift to be broken 😨.