La Suite Boutique Hotel in Procida Island

We booked this hotel based on its 4-star rating, but unfortunately, it did not live up to our expectations. During a storm, the roof leaked, and we were without hot water for 24 hours. The air conditioning worked intermittently, and when it did, it sounded like a jet plane. The rooms were also very damp. When we brought these issues to the manager's attention, she claimed they couldn't control the storm, but the real issue was the poor construction of the building. The breakfast was subpar, with flies landing on the food. Many items were out of stock, and they blamed it on waiting for deliveries. We had hoped for a more pleasant interaction and compensation for the inconveniences, but the manager was more concerned with having the last word and could benefit from a customer service course.

We stayed here for one night only, as poor weather resulted in the cancellation of all ferries. It looks as though at one time it has been a very good hotel, but sadly that is no longer the case. The room was fairly good, but poorly lit. The grounds were a mess, even taking into account that there had been strong winds. All of the staff we encountered were helpful but seemed disconsolate to be working there. We asked to book a table in the restaurant. 'The chef is in Naples', we were told. I strongly suspect that it is rarely open. We ate at 'La Pergola' nearby, which was excellent. When we did go down to the restaurant to have breakfast, the tables were grubby and the service lacklustre. Dirty sheets were bagged up in a room next door, clearly visible. There is a great deal of room for improvement here. We've encountered some fabulous hotels in our travels in Italy, but this isn't one of them,

I could see how this hotel used to be stunning, however not any longer. The staff was the only remaining stunning thing about this place. The maintenance on the grounds were lacking. Advertised that there was a spa, however, this is only massage services. There is a spa facility which is very inviting but not open / operational. Unfortunate. They advertise a gym facility. There are three pieces of equipment and they are older. The pool area is very nice although the umbrellas are so small that there is little shade to be had and whoever designed the area around the pool did not give much thought to the fact that the stone would hold heat. You cannot walk barefoot around the pool as the stones were so hot they burned the bare foot. I actually got up and skimmed the pool myself a few times because it needed to be done. (lol) The reception staff were so helpful and precious. The only problem was that in the morning you never really knew when they would arrive. At times there were lines at the reception area just waiting for someone to actually show up. In sum, the owner of the facility obviously turned his attentions to his other ventures because this facility no longer made him the money he was hoping it would. Therefore he made a business decision to just 'not care' about this place any longer and it shows. They advertise a restaurant on site. I went to eat at the restaurant one night and was told it was closed because the chef didnt feel well so he went home. I was not even offered any other options. Just that it was closed. Meanwhile, the facility is not close to anything else in the area that offered meal options. Quite unprofessional in my opinion. I will not return nor will I recommend this place to anyone else. The only reason I gave it a satisfactory rate was due to the staff being very friendly.

Dirty, neglected structure.
Dirty pool.
The external restaurant "il pescatore", owned by the same hotel, is terrible.
Very bad experience. Highly not recommended!