Ora City Parma Srl in Parma

First of all, the wifi wasn't working. This was a known problem, but it wasn't fixed during our stay. It was not possible to call the reception via the room telephone, as their switchboard was no longer working. The light at the entrance to the room that illuminates the clothes storage area was not working. The condition of the bathroom walls could do with a refresh.
I booked a junior suite and the coffee in the room was two soluble coffees, one normal and one decaffeinated, which they said was normal... not even two normal coffees in a junior suite... As I wanted to order real coffee, not soluble and not decaffeinated either, I tried to call reception. The phone didn't work. I went down to reception and asked if they could bring us an americano and a latte in the room. I was told that the coffee was available and the latte was not, and that I would have to go and get it myself in the breakfast room, which I did.
Finally, my wife forgot a small Dior make-up palette in the bathroom, which we noticed when we got home. I contacted the hotel and they told me that after asking the chambermaid she couldn't find anything, whereas my wife remembers exactly where she left it in the bathroom. Frankly, in a 4-star hotel, not even having trustworthy staff is a disgrace.
I chose a 4-star hotel for the quality of the service and the level of comfort. I chose a 4-star hotel for the quality of its service and facilities/infrastructure. I often travel to hotels of different categories and from my point of view this hotel does not deserve to be rated 4 stars. In Parma there are other 4-star hotels in the same price range which certainly deserve their 4 stars, not this one.
I'm very, very disappointed with this hotel and wouldn't recommend it at all!