London Hotel in Milan

Worst experience I have ever in a hotel. Rooms are very small, unfinished renovations, not how it looks on the photos. It is just well-located, but breaksfast is small and overpriced. You can go two blocks and have a better one on the main street and it's going to be cheaper. Manager is extremely rude. We found roaches in the room and mold on the walls. Just pay a little bit more in another hotel and save yourself from the headache.

I had two different reservations and asked them to combine but they weren't flexible that I have to check out (leave the luggage at the front desk) and come back for a different room.

What is the point of having a 24hr front desk when they can't do anything for the customer...

We came for 2 nights and booked 2 room into what would soon turn into the worst hotel experience we have had in the last 10 years. The main positive is the location. The rooms are clean but very small. During our check-in, the receptionist, warned us to keep our handbags safe and (quote) “be careful of the thieves who are usually your people, sorry to say”. First off, this was outright racial profiling because we have UK and USA passports but we have someone who wears hijab and we are all of Arab descent. We did not even make a fuss about this comment and let it slide.
The next day we leave early in the morning for a day trip and press the “do not disturb” button. To our shock, we come back to our room tidied, but we were displeased as it has never happened before. We go down and let the receptionist know how upset we are because we did not want anyone to go in and the receptionist instead of giving a simple apology or even “Oh we hadn’t realised I will investigate it” goes on to say what time did someone go in, what is your proof, is anything even stolen and starts shouting. We were basically called liars and that no one came in the room despite the fact that our items were moved and bedding folded etc. He could have come up to check or provided a kind word or simply said yes they went in and we did not know you didn’t want that. We come back the next day to tell another receptionist and she (calmly) informs us that in their hotel the button doesn’t mean anything, that the staff would still go in and that we should have informed reception if we did not want anyone to go in and that “this is how it works”. Since when does the button not mean anything?
They also don’t have irons to borrow and do not give any “supplies” like tissues and hangers after the maintenance staff leaves because they “lock the cupboard”(?)
They only give one keycard per room and will not give a second which is a hassle if there’s more than 1 person in the room.
After checking out, I received an email from booking.com saying that the hotel have not checked us in. Not sure what that’s about either, but it seems fishy.
Overall, would not recommend or come again.