Zash Country Boutique Hotel & Spa in Giarre

Hotel has a beautiful setting - Etna view on one side, sea cost on the other; the premises are surrounded by the citrus gardens. It’s an old mansion delicately restored; especially the dining area which was transformed from an old vinery. Restaurant itself is good, vine list is rich. So that’s all about the strong sides. However, the place is nothing in common with feeling at home; seems it’s not designed to be a friendly “home away from home” - what I expected from a countryside hotel. It’s even surprising to meet so cold and official atmosphere in a countryside hotel. Yes, people do the job, but it’s very formal; as for me it is in the air. The final detail was on our party of 5 people departure - the restaurant was opening at 7.30; we were leaving with transfer at 7.45. So we just expected to sit with coffee and croissants for the breakfast together.. I came early, warning the guys in the kitchen gently that we are leaving soon; just it was no difficulty to pay a little attention to the matter; however, the people after 7.30 started setting the buffet with zero attention to the waiting guests. The way of communication - when we ask them to do smth for us - they just turned their backs to us and continued their slow motion around the kitchen and hall. Would like to say that I was super surprised how it is possible… So, beautiful place, but never come there again. You feel like asking the staff for audience, and they estimate if you deserve it or not. PS: Rooms are normal, but in my room 1 bathroom fittings were broken; room is acceptable , but not good.