Hotel Concordia in Palermo

We booked a room for October 2024. we booked a „Double or Twin Room“ that had the description „Features a balcony with views across Palermo's old town.“ Marked room amenities were mountain View, view of a sight, city view and terrace. We arrived by train and walked to the hotel. It’s a big house with different hotels on different floors. We got the keys to the room, looked for it by ourselves and it was a room with 4 beds, no balcony and the „view“ was a shaft, another window like 2m from us and barely any light. We walked to the reception and told the woman what’s wrong. She treated me like I was stupid and told me that I probably just looked at the pictures but that doesn’t mean that the booked room has the view and so on. I showed her my booking, she started with „I can’t read German“ so I changed the language on my phone so the app would be in English. I showed her the booking again and she just said that they don’t have any rooms like that available. I told her that that’s not ok, we paid for another room. She told us she needs to call her supervisor. They had a talk in Italian and she told us he would be there in an hour. We went to our room and waited for over an hour. We came back and of course the supervisor wasn’t there and she couldn’t tell us how long he would take. We then did exactly what they expected, we couldn’t waste more time and just left for the rest of the day, since we were only staying 1 night.
I wouldn’t have been so mad if they had just admitted their mistake. They could’ve offered breakfast or a partial refund or really anything. But instead I was lied to and treated like I’m stupid. Honestly they could’ve just marketed the room as is from the beginning and I still would’ve booked it, but this treatment is unacceptable.
The room we got was clean. 2 out of 5 lightbulbs were working. Sleeping there for 1 night was fine. The hotel is in walking distance to the city centre and the train station. You can book it, the price and the rooms are ok, but be aware that you might not get what you’ve booked and they won’t care

I only stayed one night and as a cheap stop over it was perfect. I had a single bed room and it was basic but was air-conditioned and clean. Window did not close properly and curtains are poor.
Breakfast was lovely. Staff are helpful.

Nice staff, good breakfast, good location. But too noisy, shower did not work as it should, wifi slow, connection bad.