Crisol Europa Hotel in Palermo

I arrived late at night despite that the rooms were available on Booking.com the receptionist insisted that he has no rooms available but the one for disabled ! He was very aggressive and I was intimidated by him. He was very upset when I showed him that there were two standard rooms available at booking.com one of which I booked .
I could not get his name . My stay was only for one night. It was awful experience.

Overall I give 3 stars rating, and here is why. Objectively the location is 5 stars super strategic right behind the main street via liberta with branded shops and restaurants nearby (hence it is a pity the room facility seems not well maintained). Then services by the staff at reception very friendly and very responsive hence I give 4 stars, helpful in giving all information. Now the main topic, the room (I almost give 1 star) because when I checked in they give me room number 16, which totally different that the picture they put in room booking platform, and it is very old and dirty, especially the air conditioning (I cannot sleep until 03am, and I sent email to hotel management, to clean immediately or change room) you can see in my picture to be objective on what I am saying - Lucky the next morning they change with room number 727, at P7 the room is spacious, looks newer, cleaner, despite old bathroom, old hairdryer, which I don't mind, at least cleanliness is number 1 for me, and the air conditioning doesn't smell dusty, this room changes lead to overall 3 stars rating, really safe the day (I really hope all rooms like this at least). Room for improvement, is really about renovation, at least clean up the air conditioning regularly, and modernization of some equipment (I mean new haird dryer nowadays only cost like 20 30 euro branded one) and desk table without bulb, I mean lamp bulb is only few euros. So please pay attention especially on cleanliness of the room, for a 3 stars hotel. Because it is a pity for such strategic location, you deserve better rating from customer experience. Note: The first photo is room 16 which was awful, then the last photos is the nice clean room 727, I hope this clarify.