Aura Club - Villa Carlotta in Ragusa

Stay away from this hotel. The listing states it is a 4 star hotel. It is barely a 3 star. we have stayed at many hotels in Italy and Europe and this must be the worst one we have ever visited. To begin with, the staff doesn't wear name tags and dresses as if they are on the street. Torn jeans and t shirts. There is NO WIFI or INTERNET. This is not an exaggeration. Unless you have a phone plan you are out of luck. THERE IS NO HOT WATER, PERIOD. Stayed 2 nights and never had any hot water. Had the engineer and others attempt to make it at least warm and all they did was shrug. The breakfast was meager with no staff monitoring whether anything needed replenishment. Things not eaten on our first day showed up on the seond day. Still not kept cool with ice or any other method of keeping things cool. On the surface, this hotel appears to be a 4 star hotel with a beautiful swimming pool and other amenities, but this is deceptive. Underneath, it is worn and needs much upgrading to be even a 3 star. How anyone could give this anything but a 1 star is beyond us unless they are travellers who aren't very discerning or are unwillig to look beneath the surface. But how could anyone ignore no hot water and no internet. our suite had a gorgeous jaccuzi, which, again, was impossible to use because NO HOT WATER. Book a stay anywhere but here. Even a motel 6 has hot water.