Lewald in Bolzano

I stayed one night at Hotel Lewald in Bolzano and, unfortunately, had a terrible experience that I feel compelled to share. Around 3am, I was woken up by a mouse jumping on my bed. I immediately turned on the lights, and it quickly disappeared, likely hiding somewhere in the room. Disturbed and shocked, I went down to the reception for help, but it was closed due to the late hour.
In the morning, the cleaning lady knocked to clean the room, and I shared what had happened. To my surprise, she didn’t seem shocked and mentioned that there are “some animals” outside that destroy flower pots on the balconies, and that the hotel has to replace them. She also suggested that the mouse may have come in because of the proximity to the cemetery—my room overlooked it.
After a sleepless and stressful night, I left feeling disappointed, especially given the lack of response or accountability from the hotel staff. While the hotel’s location and design may appeal to some, I cannot recommend it after this experience. Cleanliness and peace of mind are basic expectations, and mine were unfortunately not met.