Hotel Graspo de Ua in Venice

The AC did not work, the room size was dramatically smaller than the pictures, the walls are paper thin. You hear everything from the alley and even people talking from the rooms next door. You could hear the toilets flush from the floors above you and an odd ticking coming from the wall. This was a horrible hotel.

The hotel is very convenient to the Rialto bridge. There are plenty of options for dining and shopping.

Our room was ok until.... On our second night it started to rain... In our room! We woke at 1 am to water pouring from the the fixture in the bathroom and water pouring down the walls in our room... Literally it was raining in our room! I have video to prove I'm not exaggerating.

I explained that we needed to be moved because it was raining inside our room. He consulted his computer screen for several minutes and we took a walk up several flights of stairs to the third floor to look at a room. It was dry... Lol! But, we needed a room for 3 people as I had previously told him and this room could not accommodate 3. So, back downstairs we went. He consulted his computer again and then told me he needed to talk to his boss. Ok... I went back to my room with the crazy leaky ceiling.

He finally comes back with 2 sets of keys. They were putting us in 2 rooms... Room 11 on the second floor and Room 15 on the third floor. He told us we could leave our things in our original room, Room 3. We did our best to protect our belongings and take a few things to the newly assigned rooms.

In the morning I asked if they would adjust my bill due to the inconvenience. They waived the 21euro city tax but felt nothing further was due since they moved us to new rooms. But this was our last night. Very annoying that they didn't make an effort adjustment to my bill.

Dirty and unkept hotel, staff present does not speak Italian, room sold as a superior quadruple room, very small with no space to move between the wall and the bed, the single "beds" were a camp bed and a mattress placed on a chest of drawers, the headboard of the double bed had tears and the dust from the padding fell on your head, the bathroom was unusable due to the blocked shower drain and subsequent flooding. Breakfast with spider dust on the walls, pipes passing under the tables, splashes of various kinds in the buffet area and rags left on the equipment, broken coffee machine and minimal cutlery. A DISASTER !!