Sinonomesou in Toyooka

We were very much looking forward to our stay in Kinosaki Onsen. Upon arrival, the owner took our rental car to park elsewhere and someone helped us with our bags. Although I had requested a ground floor room, we needed to climb steep stairs to our 3rd floor room. Our very 1st impression of the room was through our noses. It had a very strong old, musty smell. We were wishing we had room spray with us. We were surprised that our private bathroom was only a sink and toilet but perhaps it is common to just have the public baths to wash. We had dinner and breakfast included. We could have dinner at 530 or 6 only. Dinner did have a wide variety of Japanese food. I like crab warm in garlic butter,this was cold with an unknown sauce. There was a good salad. The soup was awful in my opinion. We cooked beef and veggies in shabu shabu style. Our flames went out before the water boiled the 1st time, then while we were still cooking the 2nd. We could feel the floor through our mattresses and our pillows were very hard, again, perhaps normal for a ryokan? We both had sore backs in the morning. Just one regular chair in the room for Western guests would be great. They did not have a Yukata to accommodate my size which was disappointing. I wore my own housecoat through town. Breakfast could only be 730 or 8. We chose 8. No coffee. Very traditional Japanese breakfast. We can't really say whether it was good by Japanese standards. I couldn't face the am fish. My friend at least tasted everything. As checkout was a very early 10 am, after our 8 am breakfast, we headed to our own public bath. After we had undressed in the change room, a man cleaning the washing stations called out to us that he was in there cleaning. We waited for him to leave. It took several mins of us standing there for him to go. Before he left, he said he had to come back to clean the sink area. We thought he would of done it while we were in the bath or wait until we were completely done. Nope, he wanted in while we were dressing. He then told us that he cleans in there at 9 am every morning! What ridiculous timing! If the cleaning time isn't changed, at the very least, the guests should be told. At check out, the woman was miserable. She was NOT happy that we wanted to leave our bags to walk around town a bit before leaving. My friend had an Airtag in the suitcase we left in the car so we decided to just walk to it and then drive back for the luggage. We immediately noticed that there was a scratch on the driver's side mirror. The car was either scraped against something while being driven or another car parking did it. As it was written in our contract that any damage must be reported immediately, we called our rental car company. Unfortunately they insisted that we needed to file a police report as we didn't witness it and considered it a hit and run. However, we didn't know the address of the parking lot so didn't know where to tell the police to come. We decided to ask the hot

The room smell really bad and dirty. The atitude of the manager is very bad when they were ask for help from a foreigner. Feel more like a smelly home stay than a hotel. The only things that good is dinner!