Okinawa Kariyushi Resort Exes Onna in Onna

I stayed from August 21st to August 23rd.
The toilet overflowed during my stay.

I had been bothered by the smell since day one.
The toilet looked nice and clean, but the smell was unavoidable and I thought maybe the water pressure was weak.
The morning of the second day, the toilet started to drain poorly after use and finally overflowed.
I contacted the front desk, and a worker and cleaning staff came, cleaning and performing emergency repairs. They politely apologized, but that was the end of it.
I was sure that the person in charge would apologize and explain the situation later, but nothing happened, and when I checked out, there was no "apology for the inconvenience."
This is probably because the staff were not informed of the issue.

I have never experienced a toilet overflowing during a stay, and it should never have happened.
I think they should have taken appropriate action, such as changing my room.
This is because every time I use the toilet during my stay, I worry, "What if it won't flush again?" and it's disgusting to see sewage overflowing onto the floor.

Even if it was busy season and a room wasn't available, I think a polite apology is only natural.

I have to wait in the room until it's cleaned, which takes up a lot of time.

More than anything, it was something that deserved to ruin what should have been a fun time, and I can't believe they were okay with such rude treatment.

It's beyond normal.

Was it because I was a guest who booked through an overseas website?

As we were staying to mark our anniversary and had children with us, I didn't want to make a fuss and so gave up and kept quiet, but this was among the worst possible hotel behavior and I was disappointed.