Yanagiya Ryokan in Shirahama

The architectural style is as described. It was built in the 1990s and is well preserved. Local people will also find it a relatively economical hotel. The room is not soundproofed. The noise of the children next door will only be quiet after they fall asleep, and the uncle's snoring will accompany you until dawn. There are many front desk staff, who enthusiastically help guests carry luggage, park, and greet 🙋, making everyone forget many complaints. When booking this double room with dinner that night and breakfast the next morning, it was found that the service content in the order was inconsistent. It said that it came with two meals (for use in the restaurant) and the right sentence did not include breakfast. The Japanese version even showed: 素泊まり, which is clearly a contradiction! Before placing the order, I called Ctrip customer service repeatedly and confirmed twice. They said that they had confirmed with the Japanese hotel that it did include two meals, so I was relieved to place the order and prepaid all the fees. As a result, when we arrived at the hotel, we were told by the front desk that it was just accommodation without meals. We had to call Ctrip for consultation. In less than an hour and a half, we arranged to compensate for the cost of 2 meals. Although the problem was solved satisfactorily, the cost of paying the hotel was also borne by Ctrip. I can't help but ask, why didn't you find an employee who knows the habits of local tourist attractions and hotels in Japan when making this order? Such a simple mistake, if it happens in the list of multiple attractions in Japan, how much will Ctrip bear? What's more, as a guest, it will be very embarrassing and very unhappy when checking in. It's not that you can't afford this meal fee. Why can't you tell the guests clearly whether it includes or not before placing the order? Fortunately, I held back and didn't quarrel with the Japanese customer service at the front desk. I lost the dignity of the Chinese people, which is a big deal! I hope Ctrip can give us an explanation! What is the reason for this incident? ? Tell me the truth!