Dormy Inn Kumamoto Natural Hot Spring Hotel in Kumamoto

This is the first time I've given a hotel in Japan a negative review. The first room's bathroom was dirty, and I tolerated it, thinking it was just a cleaning oversight. But the second room, after I switched, was even more outrageous: urine stains in the toilet, dried shampoo marks on the shower walls, and dusty glass. It's clear there's a serious issue with the hotel's room cleaning. Even if it's outsourced, this outsourced cleaning team is incredibly perfunctory. The pictures make it very clear.

The hotel only offered verbal apologies and room changes throughout, with no substantial rectification or compensation. They just made me drag my luggage back and forth. Such hygiene standards are truly rare in Japan, so please be cautious if you're booking with them. Because of this, I didn't even dare to use the hotel's hot spring.

Ctrip's handling was excellent, and their follow-up was very responsible, which I want to commend, but there's no option to rate them separately. All my negative feedback goes to the hotel. Even when I left, no manager came to address the issues. The location is very convenient, close to Kumamoto Castle and Sakuramachi Bus Terminal, so I'll give it an average rating, as I'm simply not in the mood to give anything positive.