Rauan Hotel in Astana
✅ Rooms were acceptable during minor repairs and did not disturb all guests ✅ Cleanliness and parking rated at 10/10 by multiple guests ✅ Location consistently rated 10/10, close to cafes and restaurants ❌ Multiple reports of broken doors in rooms compromising safety and security ❌ WiFi performance rated poorly at 3/10, affecting connectivity ❌ Service quality received low scores, including complaints about maintenance neglect
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Description
Rauan Hotel in Astana is a three-star property rated 7.6 out of 10 with a focus on essential guest services. It offers a range of room types, including Standard, Superior, and Suite options, accommodating solo travelers and couples alike. The hotel provides amenities such as air conditioning, free parking, an on-site ATM, and a restaurant. Non-smoking rooms are available, and pets are allowed, which may appeal to pet owners. While cleanliness, parking, and location receive perfect scores, guests have noted significant issues with service quality and WiFi reliability. Breakfast quality is also rated low. The hotel underwent minor repairs recently, which did not disturb all guests. Expect basic accommodation standards, but be aware of some maintenance concerns raised in guest feedback.
Location
Located at Birzhan sala 7a in Astana, Rauan Hotel offers easy access to several dining options within a short walk. You’ll find Столовая Елеман just 97 meters away, rated 7/10, and Café «Абат» 277 meters away with a higher rating of 9/10. The Restaurant «Астория» is also nearby at 287 meters, rated 8/10. The hotel is about 19 kilometers from Nursultan Nazarbayev International Airport (TSE), making it a reasonable choice for travelers arriving by air. Its central location provides convenient access to city amenities while offering free parking on site.
Tips
- Check the condition of your room door upon arrival to ensure it secures properly.
- If WiFi connectivity is important for your stay, prepare for limited service and consider alternative options.
- The hotel’s location is convenient for dining out; try nearby Cafe «Абат» or Restaurant «Астория» for well-rated meals.
Policies and conditions
- Child policies: Please contact the hotel for details on their child and extra bed policies.
- Cribs and Extra Beds: Please contact the hotel for details about crib and extra bed policies.
- Pets: Pets are allowed
- Paying at the hotel: AmericanExpress, UnionPay, MasterCard, Visa
Services and facilities
- ATM
- Air conditioning
- Smoke-free property
- Newspapers
- Ticket assistance
- Express check-in
- All Spaces Non-Smoking (public and private)
- Reception desk
- Non-smoking rooms
- Room service
- TV
- Hairdryer
- Iron and board
- Laundry
- Safe-deposit box
- Dry-cleaning
- Telephone
- Coffee/tea for guests
- Breakfast
- Cafe
- Free Wi-Fi
- Tour assistance
- Parking
- Free parking nearby
- Free Parking on Premises
- Pets allowed
Hotel view
Video: Rauan Hotel - Astana Hotels, Kazakhstan
Map
Reviews
I recently had the unfortunate experience of staying at Rauan Hotel in Astana, and I must emphasize that choosing this hotel is an absolute disaster waiting to happen. My stay at this establishment was prompted by a snowstorm that hit Astana on February 8, 2024, leaving me with no other option but to seek refuge there.
To say that the rooms were in a terrible state is an understatement; it felt like I had stepped into a war zone rather than a hotel. The carpets were filthy, the furniture was broken, and the overall ambiance was far from welcoming. It was disheartening to witness the evident neglect and lack of maintenance throughout the entire hotel.
The most shocking aspect of my stay was the condition of the doors. Every single room had broken doors, and it's a stretch to even call them doors at all. They were in such a deplorable state that closing or securing them was nearly impossible. This compromised not only my safety but also my peace of mind during an already challenging situation.
I strongly advise anyone considering Rauan Hotel Astana to think twice before making a reservation. The overall condition of the hotel is a clear indication of a lack of commitment to providing a basic standard of accommodation. I understand that emergencies like snowstorms can limit options, but even in dire situations, there are better alternatives than subjecting oneself to the dismal conditions of this establishment.
In conclusion, I cannot stress enough how crucial it is to explore other accommodation options in Astana. Rauan Hotel is a regrettable choice, and I hope my experience serves as a cautionary tale for others contemplating a stay at this establishment.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Rauan Hotel
Are pets allowed at Rauan Hotel?
Yes, pets are allowed at Rauan Hotel.
What types of rooms are available at Rauan Hotel?
The hotel offers Standard room, Standard Single room, Superior room, Superior Double room, Suite, and Double Suite.
How far is Rauan Hotel from Astana airport?
The hotel is approximately 19 kilometers from Astana Nursultan Nazarbayev International Airport (TSE).
Is there parking available at Rauan Hotel?
Yes, free parking is available on site.
Does Rauan Hotel have a restaurant?
Yes, there is an on-site restaurant at the hotel.
