Come Inn Hotel in Astana
✅ Rooms are clean with daily housekeeping and fresh bottled water replenished each day ✅ Staff is very polite, helpful, and supportive with payment and booking issues ✅ Breakfast is well-organized with food regularly replenished, even for late arrivals ✅ The hotel’s bistro/cafe offers cozy atmosphere and delicious food ✅ Non-smoking rooms and hallways with no smell of smoke ❌ Weak air conditioning with insufficient cooling noted by guests ❌ Curtains are thin and do not block early morning light effectively ❌ Some guests experienced low quality sheets, pillows, and mattresses
Rooms and prices
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Description
Come Inn Hotel is a 3-star establishment built in 2017 featuring 42 rooms across four floors. The hotel offers three room types: Standard Double room and Deluxe Double room. Interiors are stylish and rooms ergonomic, providing essentials like hygiene supplies, bottled water, and a Tefal kettle. Guests can request baby cribs, though extra beds are not available. The property includes a restaurant, bar, and business facilities such as a meeting room and business center. Free Wi-Fi and free parking are available, though parking receives a moderate rating of 6/10. The non-smoking policy applies throughout rooms and hallways. Guests check in from 14:00 and check out by noon. Overall ratings highlight excellent service (10/10) and cleanliness (9/10), with breakfast served buffet style and replenished throughout the morning.
Location
Located at Arghynaty Street 13 in Astana, the hotel stands 12 km from the TSE airport and 4.5 km from the main train stations. It is within walking distance of key attractions such as Hazret Sultan Mosque (800 m), US Embassy (850 m), Palace of Peace and Reconciliation (1.3 km), Astana Music Hall (1.5 km), and National Museum of Kazakhstan (1.6 km). The surrounding area is a quiet residential neighborhood with a 24/7 store and halal kebab place nearby. The hotel’s proximity to embassies explains the mix of local and international guests.
Tips
- If you plan to arrive early, note that check-in starts at 14:00.
- Request a baby crib in advance if traveling with infants.
- Bring a physical payment card for front desk payments, as prepaid bookings might still require card presentation onsite.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Children between 0 and 7 years old can stay for free if no extra bed is needed.
- Cribs and Extra Beds: For all room types, cribs can be added, but extra beds cannot be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, DinersClub, UnionPay, JSB, Visa
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Smoke-free property
- Heating
- Security guard
- Television in lobby
- Early check-in
- Late check-out
- Design hotel
- Private check-in/check-out
- Fire Extinguisher
- No elevators
- Non-smoking rooms
- Room service
- Fridge
- Family room
- Cable TV
- TV
- Bathrobe
- Mosquito net
- Ironing
- Laundry
- Hairdryer (on request)
- Luggage storage
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Cafe
- Restaurant
- Packed Lunches
- Free Wi-Fi
- Shuttle
- Airport transportation
- Russian
- English
- Tour assistance
- Hiking
- Museum
- Parking nearby
- Event facilities
- Family/Kid Friendly
- Pets Not Allowed
Hotel view
Video
Map
Reviews
The hotel is located in a quiet residential area. There’s a 24/7 store and a halal kebab place nearby. Many attractions are close — you can walk to Hazret Sultan Mosque.
Cleaning is done daily, and each day they bring a fresh bottle of water and toilet paper. The rooms and hallways are non-smoking, and there’s no smell of smoke anywhere — a big plus.
The staff is very polite and always ready to help.
Guests include both locals and foreigners, probably because many embassies are nearby.
Breakfast is well-organized: it’s not just a one-time setup in the morning — the food is regularly replenished. Even if you come down late, everything is still available. Overall, very well managed.
The only downside was that the air conditioner was weak, and around 4:00 AM the room got bright because the curtains were either too thin or didn’t fully cover the window.
Though it is important to know that even if you booked the hotel on booking.com/their website or any other platform, you will need a physical card to pay the hotel directly on the front desk. That was pretty challenging for me as I booked the hotel for my parents being in another country. So I had to send PayPal to pay for the hotel. But anyway, the staff was very helpful in managing this issue.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Come Inn Hotel
What room types are available at Come Inn Hotel?
The hotel offers Standard Double room and Deluxe Double room.
Is parking available at the hotel and is it free?
Yes, free parking is available on site.
Are pets allowed at Come Inn Hotel?
Pets are not allowed at this property.
How far is the hotel from Astana airport?
The hotel is 12 kilometers away from Astana International Airport (TSE).
Does the hotel provide baby cribs or extra beds?
Cribs can be added upon request for all room types, but extra beds are not available.
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Hotel prices for: July - August 2026 calendar
The average hotel price this month is 49 USD The best time to book is July 30, with rates starting from 47 USD