Valletta Merisi Suites in Valetta

Positives: Great location, working AC, hot water was always available, nice design of rooms, enough amenities in the room, enough towels, extra pillows of needed, a safe, blow dryer, extra rolls of toilet paper, liquid had soap and shampoo/bodywash

Negatives: Check-in process (we did not have a positive experience during our check in process. 2 days before our arrival we received an email asking for a precise time of our arrival. We wrote back that we will arrive between 14:00 and 14:30. The property replied that they will be waiting for us. On the day of our check-in, we arrived at 14:10 and rang a bell. No one opened the door. We kept ringing the bell every 5-10 min thinking that maybe person was busy with something at the property, but no one answered or opened the door. It was not comfortable to stand outside in the heat and under the direct sun, but we thought we would wait until 15:00 before calling the phone number, which was give at their booking.com page. When we called the phone number the person the other side of the line was surprised that we called, but promised to send someone over and check us in. 20-25 min later the lady came. She was visibly irritated with us (even though we were polite during our phone call), she did not greet us, not did she apologised for the confusion or not being there as was previously agreed upon. She quickly gave us a sheet of paper with codes for front door and internet and left. In 5 min we figured out that we cannot connect to the internet with password that was given to us. Also, when I was passing the bed I noticed hair on the top of the bedsheet. I was surprised because none of us were on the bed and not my hair not my husband’s hair is short and black. I decided to remove the top sheet and what I saw were hairs of different length and colour scattered on the sheet. I decided to go down to reception, but no one was there. There was an American girl standing there. I asked her whether she saw a receptionist and she said that she was waiting there for the receptionist with whom she had agreed to meet on a specific day because the receptionist was supposed to call a taxi for the girl. I proposed to call a taxi, which I did, but when we called we were told that the taxi was already called (none of this was communicated to the American girl, which was worried that she cannot get to the airport in time). After that I called the property’s phone number again to ask for internet password and asked to change the sheets. The lady and a guy came in 15 min. She was yet again irritated and told us to use the password that she gave, we said that we do not know to what network we should connect to because none of the networks that we available accepted the password that she gave. Then she checked herself and was surprised to see that there were no available network for our room. The problem was solved .. we were given a password for a different network/room, while the strength of the signal was not great, it was enough to search the web. When we asked to change the sheets, the lady became defensive and tried to argue that she sheets were clean. I showed her hairs that were in sheets and after that the guy that was present with her convinced her to change our sheets. The room is nice, but it was badly cleaned. There were dust on the majority of surfaces, there were hairs and dirt on the floor, mold in our shower, sink was not properly cleaned, faucets were not cleaned/polished (the faucet in the shower even had hair hanging in it), and some places wall paper was ripped, mirrors were dirty, etc. Also, internet was bad, it was working on and off during the first 3 days of our stay and during the last 4 days internet in our room did not work at all and we had to sit in a hallway in order to have a chance to use the internet. Tried to use a microwave one morning to warm up food, but the cord for way to short in order to put it into the nearest socket.

Summary: Great location. Staff needs to be more attentive, room better cleaned, and internet needs to be working.

Very bad Hotel. Because of new corona rules of the government in Malta it was impossible for us to get to Malta. We tried to explan the situation to the hotel but they are insisting on keeping all our money! No chance to get on another date or get some of the money back...nothing! We feel cheated by this Hotel