So Sofitel Mauritius Hotel in Bel Ombre
✅ Luxurious and spacious rooms with breathtaking views. ✅ Excellent customer service with friendly and attentive staff. ✅ Variety of onsite activities, including a spa, water sports, and kids' club. ✅ Private beach access and well-maintained grounds. ❌ Inconsistent food quality and limited dining options. ❌ Some rooms showing signs of wear and needing renovation. ❌ Isolated location with limited nearby amenities and attractions.
Rooms and prices
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Description
Welcome to So Sofitel Mauritius Hotel, a luxurious 5-star resort nestled in the pristine landscapes of Bel Ombre. Perfectly tailored for families and couples seeking an unforgettable getaway, this hotel offers an enchanting blend of modern elegance and tropical charm. With spacious rooms, diverse dining options, and an array of recreational activities, guests can indulge in relaxation and adventure alike. Families will appreciate the dedicated kids' facilities, including a mini-club and outdoor pool, ensuring that little ones have a memorable vacation. Couples can unwind at the serene spa and enjoy romantic dinners by the beach, making it the ideal destination for both family vacations and romantic escapes.
Location
Situated on the southern coast of Mauritius, So Sofitel is surrounded by stunning natural beauty and offers direct access to a private beach just 130 meters away. Nearby, guests can explore the vibrant culinary scene at the local restaurant, Flamboyant, which is just a short walk from the hotel. The hotel is also conveniently located for those looking to enjoy various outdoor activities, from snorkeling and windsurfing to visiting nearby attractions such as the enchanting Black River Gorges National Park. This secluded location offers a peaceful retreat while still being within reach of local culture and adventure.
Tips
- To make the most of your stay, consider renting a car to explore nearby attractions and local eateries.
- Be sure to check the weather before planning outdoor activities and take advantage of the hotel’s watersport offerings for an adventurous experience.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Sat - Sun] 06:30-11:00 Open
[Mon - Fri] 06:30-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property. - Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, MasterCard, DinersClub, AmericanExpress, JSB
Services and facilities
- Shopping on site
- Air conditioning
- 24-hour reception
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Patio
- Outdoor furniture
- Electric car charging
- Non-smoking rooms
- Room service
- Smoke Detector
- Cable TV
- Minibar
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Bathtub
- Wardrobe/Closet
- Bathrobe
- Laptop safe
- Slippers
- Toiletries
- Accessibility features
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Packed Lunches
- Coffeemaker
- Bottled water
- Free Wi-Fi
- Shuttle
- Airport transportation
- Car rental
- Transfer services
- English
- French
- Multi-language staff
- Chinese
- Tour assistance
- Library
- Bike rental
- Barbecue grill(s)
- Hiking
- Fishing
- Sun Deck
- Ping-Pong
- Parking
- Water park
- Swimming pool
- Outdoor pool
- Beach facilities
- Water sport facilities
- Private beach
- Beach/pool towels
- Next to the beach
- Business center
- Event facilities
- Fax and copy machine
- Conference Hall
- Windsurfing
- Diving
- Snorkelling
- Golf course
- Tennis court
- Fitness facilities
- Gym
- Yoga
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Kids' TV Networks
- Pets Not Allowed
The nearest beach is located on the distance of 130 m. It takes 2 minutes To the beach!
Hotel virtual tour
Video: Mauritius | Drone view at Domaine de Belle Riviere So Sofitel | Bel Ombre
Map
Reviews
Sadly, I left the hotel feeling cheated and that this hotel is in no way a 5 star hotel experience.
In our previous 4 star hotel, we had a dinner selection twice as big, and a lot more activities and comfort in our hotel rooms.
With this hotel, I feel it was delivering the bare-minium needed, combined with an overall empty feeling. It also has a strange almost run-down feeling to it.
Overall, I left feeling we paid for a 5 star hotel treatment, but in fact only got a 3 star hotel. Some of the staff was very nice, but even that cannot justify the price.
1 - I had mentioned for an early check in but they purposely made me wait inspite of having a platinum membership. And the front desk staff was extremely arrogant.
2 - While we waited there was no food on the property for me and my baby. They said the restaurant opens only by 12 and we have to wait for couple of hours. I informed them that we had a 14 hour journey still no proper response. Food is the most basic thing you expect.
3- There are no sufficient buggy on site to transport the guests. Again the staff was rude and kept avoiding and suggesting us to walk.
4 - Surprisingly there is a cap on the water you can consume. This is the first time a 5 star Hotel has asked us to pay when we asked water for baby's milk.
5 - There are not many veg options, though the chef has been very accommodative with all our requests. But completely avoid if your vegan/Vegetarian
6 - Basic Amenities like borrowing a scissor or a knife is chargeable.
There is complimentary water sports and coffee but basic things like water and scissors are chargeable. I am truly not able to understand the logic.
The property is beautiful and most staff are friendly. But these small lacking is leaving a bad experience. We were supposed to stay for 4 more days but shortened our trip.
This resort has its own private beach.
But the resort is too far away from the city and seems to be isolated, need to hire a cab or rent a car just to get something to eat. Absolutely nothing around the resort.
The food in the restaurant is not the best I would rate it 2/5. Tried few of their Pizza and pasta, was not happy.
Not all of their staff are welcoming. Some of them give very vague answers whenever you ask them for help. Not appreciated at all.
The hotel has failed in many areas and levels.
Service: they don’t replenish amenities; rooms are not cleaned on time so that I have to get out of my room so they can clean it in the late afternoon/evening.
There’s poor communication between the reception and other departments. I waited 45 mins for a buggy to take me to the place where my taxi was waiting. I wasted an hour of my precious time which I had hoped to spend touring.
I booked a boathouse activity on the first day I arrived. I arranged to be back before 2pm for the activity but it was cancelled and I wasn’t informed. I could have spent more time outside on my tour than to rush back only to be told it’s cancelled.
The next day the lady at the reception actually told me to walk over to the boathouse and place my booking? Would you ask your guest to wake up at 9am and make a booking for the afternoon by themselves when there’s a modern invention called a mobile phone where she can call the boathouse and make the booking for me?
On the last day when I actually managed to get it booked for 2pm through the reception and went I went there my booking wasn’t there. I went half an hour earlier just to be on time. The boat had left with someone else. I was then told the activity can be done at 230. I waited till 250pm.
Food hygiene: if you prefer your food to be clean and hygienic, avoid the buffet. I saw the chef taking the pastries with his bare hands and placing them on the tray: I saw birds eating off a food item tray when it should have been covered; there were flies at the fresh juice jugs ; there were many items which were not covered so the birds had a feast.
As it was my birthday I had already arranged with the hotel for something special at dinner. They confirmed there’ll be a birthday cake offered .
When I finished my dinner, I ordered a drink and waited for my “surprise” but it never came. So almost 20 mins later I had to remind them that there was a “surprise birthday cake”. But what they brought over was a regular chocolate muffin. No wording, no candle. I was surprised to say the least. I finished the muffin and drink and went to pay. They never cease to amaze me - they charged for my complimentary birthday cake. I had to remind them and then they took the charge out.
When I was leaving, one of the waiters said there was birthday cake for me!! I didnt know what to say. If there was a comp birthday cake, why would I order one? Why didn’t they bring it over?needless to say it was such a letdown and I had to mood nor appetite to eat the cake.
Lack of initiative and service spirit:
Thee was once I asked for tissue paper (because they didn’t replenish). They took 30-40 mins to bring over and I wasn’t surprised they got the order wrong. They brought toilet paper instead of tissue paper. I told him I can’t wait up so I asked him to place it outside my door as it was getting late.
On another occasion I asked for hot
Milk to use with the coffee pod which they gave as a complimentary thing, but the milk was cold so I asked for hot milk to go with that. the lady who answered took almost 20 minutes to make a decision that I will have hot milk. How much effort does it take to make the decision to send it over? after telling me 20 minutes later, they took another half an hour to bring the hot milk.
These are just some of the issues I faced. As it was my birthday trip I have tolerated it and not get affected.
It spoilt my trip to Mauritius. Needless to say So Sofitel won’t be on my recommended list of hotels if my friends are planning a trip there.
Advice from a person who is honest with themselves before being honest with you.
Never go there.
The only thing they excel at is the beach.
Cafe and Restaurants near hotel
Frequently asked questions about So Sofitel Mauritius Hotel
What are the check-in and check-out times?
Check-in is at 3:00 PM, and check-out is at 12:00 PM.
Is breakfast included in the room rate?
Breakfast is not included in the total price and is available at an additional fee.
Are pets allowed at the hotel?
No, pets are not allowed at So Sofitel Mauritius Hotel.
What types of activities are available for children?
The hotel offers a mini-club for kids aged 3-12, an outdoor playground, and babysitting services upon request.
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Hotel prices for: May - June 2026 calendar
The average hotel price this month is 263 USD The best time to book is May 3, with rates starting from 249 USD

































































































































































