Hotel Imperial Reforma in Mexico City

The worst hotel I have ever stayed at. We were booked into a junior suite that was old and dark. The furniture must be 40 years old. The bed was simple are large rock hard slab the pillows small and lumpy.

The shower, bath and vanity all leak constantly, every lampshade was damaged and torn, the toilet seat was broken and the chair had small nails exposed where the fabric had warn away. No bath mat and the 2 small old very stiff towels.

We booked this hotel as it had a gym but apparently the gym is closed and the hotel sees no reason to advise potential guests of this fact.

At breakfast we were refused cups of hot water to add our own teabags to and we were then advised we would have to pay extra for the small bit of milk for our tea and we could not sit in the dining room and drink our tea. We were then provided takeaway cups with room temperature water.

We paid extra for breakfast but were advised that we could not have the buffet breakfast we could only have a premade ham and cheese sandwich and a small plate of thinly sliced fruit that looked like leftovers.

The staff were rude, aggressive and had no interest in guest relations.

After 2 horrible nights we are thankful to be checking out.