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24 USD
OYO Hotel Palma Real in Tulum
🌍 Mexico, Tulum, Carretera Federal Tulum-Coba km 21.5
● Center: 22 km
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Rooms and prices
2 guests
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Superior Double room
Wireless internet and private bathroom
Beds:
30 USD
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Basic Single room
Wireless internet and private bathroom
Beds:
30 USD
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3 x
Standard Triple room
Private bathroom
Beds:
33 USD
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Agoda
Standard Double room
Wireless internet and private bathroom
Beds:
74 USD
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Agoda
4 x
Superior Quadruple room
Private bathroom
Beds:
74 USD
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Agoda
4 x
Standard Quadruple room
Private bathroom
Beds:
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Agoda
Description
In this hotel 121 room, 2 floors.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Pets: Pets are allowed Fee: MXN15 (approx. US$0.88) per pet per night
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, AmericanExpress, MasterCard
- Check in time: 14:00-18:00. Check out time: 10:00-12:00.
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Services and facilities
General
- ATM
- Air conditioning
- 24-hour reception
- Smoke-free property
- Security guard
- Garden
- Terrace
- Private check-in/check-out
- Fire Extinguisher
- Outdoor furniture
Rooms
- Non-smoking rooms
- Smoke Detector
- TV
- Shower/Bathtub
- Shower
- Toiletries
Services and amenities
- Luggage storage
Internet
- Free Wi-Fi
- Internet access
Languages Spoken
- Multi-language staff
Parking
- Parking
Pool and beach
- Swimming pool
- Indoor Pool
- Outdoor pool
Pets
- Pets allowed
Street view
Video: OYO Hotel Palma Real, Tulum, Mexico | Best Travel Plan
Map
Reviews
05.05.2026
This hotel was genuinely awful—the worst I’ve stayed at in a long time. There was no hot water, the room had a strong unpleasant smell, and the mattress was in very poor condition.
We were four people traveling as part of a larger group. Our group booked many rooms, yet the hotel still didn’t make any meaningful effort to address or resolve the issues. The front desk staff member was also extremely rude when we asked for extra blankets because the room was too cold, and he was just as rude when we reported the lack of hot water.
Overall, it was a very disappointing experience. Our group of 45 people travels frequently, and we will not be returning.
We were four people traveling as part of a larger group. Our group booked many rooms, yet the hotel still didn’t make any meaningful effort to address or resolve the issues. The front desk staff member was also extremely rude when we asked for extra blankets because the room was too cold, and he was just as rude when we reported the lack of hot water.
Overall, it was a very disappointing experience. Our group of 45 people travels frequently, and we will not be returning.
29.12.2024
We booked and paid for two nights. However, the place was so bad, we left after the first night and lost our money for the second night of our stay at this hotel. The place is uninhabitable and we needed to find lodgings elsewhere. There were no blankets and we were cold through the night. There was no hot water, and only 3 pillows while we were four people. There were bugs all over the room and a nasty smell. There was dog poop and dog pee all over the common areas and lobby including right outside our hotel room door. The people who worked there took 5-10 minutes to appear at the desk and kept giving us the runaround and differing stories. Worst place I've stayed in for a long time. Also the exterior photos that are shown to be associated with this place here on Google are not accurate and are photos of someplace else.
13.11.2024
I liked the convenience ans friendly staff. The plumbing needs attention. There is no parking past 8pm.
03.11.2024
I do not recommend this hotel. In the pictures it looks ok in reality it is something else and looks terrible. The bedding had blood stains, cockroaches in the room the reception did not even lift a finger to fix it, after 1 night we moved to another hotel. it looks like the owners are just scammers
10.04.2024
Service was very good, 24 hours a day. Very attentive, they took care of every detail in the room, everything we needed and when we asked. Located on the city's main avenue, very easy access, also safe. Neighborhood markets very close to the hotel. When we stayed it was being frequented by families.
07.03.2024
Employees dressed like they on the patio at home. Don't say anything. And nothing is clean. Bathroom dirty and the bed wasn't clean. I used my t-shirt to cover the pillow to get some sleep... need better customer service....
31.01.2024
Village location good if you use crowded collectivo (group taxi/van). Absolutely no services and we were even locked out during the day time. Wasp nest on our door. Cockroach and cigarette butts in lobby. No water pressure. They never cleaned the sheets, trash or towels the whole week. But cheap and a local experience for stories when back home.
31.01.2024
They have no control over the TV and the air conditioner is only set to one temperature and you can't change it either; there was no control over the unit.
24.01.2024
The bathroom had a strong smell like urine.
The gentleman in charge was not kind at all. He was somewhat rude, and would take his time to accommodate our needs.
The gentleman in charge was not kind at all. He was somewhat rude, and would take his time to accommodate our needs.
18.01.2024
According to the receptionist, I didn't have a reservation. I showed him, but he was rude and wouldn't let me check in.
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Frequently asked questions about OYO Hotel Palma Real
How much does it cost to stay at OYO Hotel Palma Real?
The cost of staying in OYO Hotel Palma Real depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 24 USD. Enter your dates to see the exact offer prices.
Which room categories are available in the OYO Hotel Palma Real?
You can book Basic Single room, Standard Triple room, Standard Quadruple room, Standard Double room, Superior Quadruple room, Superior Double room in the hotel. Please check room availability by choosing your dates
Does OYO Hotel Palma Real have a pool?
Yes, OYO Hotel Palma Real has a swimming pool for guests.
Are pets allowed at OYO Hotel Palma Real?
Yes, pets are welcome at OYO Hotel Palma Real, but we recommend calling ahead to confirm details (e.g., pet size, fees).
Does OYO Hotel Palma Real serve breakfast?
No, OYO Hotel Palma Real does not provide breakfast.
How to get to OYO Hotel Palma Real from the nearest airport?
The nearest airport is Tulum International Airport, located about 1 hour 1 min from hotel by car (62.0 km) away.
What’s the cancellation policy at OYO Hotel Palma Real?
The cancellation policy at OYO Hotel Palma Real depends on your room type and booking terms.
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