garza blanca cancun in Cancun

We were invited to attend a timeshare presentation at the hotel’s residence club. At the outset, we were told the presentation would last 90 minutes and that taxi transportation to and from the resort would be provided.

The TL;DR: DO NOT GO

I’m not saying this because I’m opposed to timeshares in general. The issue here is that the staff do not respect your time, are not transparent, and do not keep their promises.

After arriving by taxi, we were made to wait about 20 minutes just for the “check-in process.” During this time, a staff member asked for our passport and credit card details, which we declined to provide.

We specifically asked when the 90-minute presentation would begin, and were told it would start only after someone came to collect us, which already felt misleading.

The presentation itself was underwhelming. We had been told that breakfast would be included, but instead we were taken to a snack bar. The food didn’t look appetizing, so we ended up just having fruit plates.

Coming from AVA Resort, the property we visited felt like a significant downgrade.

More importantly, they do not respect the 90-minute commitment. Despite us clearly stating that we needed to leave around the 100-minute mark, the process dragged on to nearly two hours. Throughout the presentation, you are passed from one person to another — manager, referral specialist, quality control representative — each repeating the same pressure tactics.

Once the presentation finally ended, we were directed to the gift area. At that point, staff from Tafer Hotels informed us that we would have to wait about 20 minutes for a shuttle back to the resort.

This was particularly frustrating because we were originally promised a taxi both ways. Instead, they attempted to put us on a shared shuttle that would stop at multiple hotels before returning to ours.

After spending nearly three hours at the property dealing with the presentation and waiting for different staff members, we repeatedly asked to switch to a taxi as originally promised. They refused.

Eventually, the shuttle never arrived, and we ended up paying for an Uber ourselves just to get back to the resort.

This brand went from being completely unknown to me to one I will actively avoid in the future. Based on this experience, they cannot be trusted and the service was extremely poor.

While I’m sure that hotel management will respond to this post saying this has nothing to do with the hotel, it certainly does! They permit this group to operate within their hotel and the sales is FOR the hotel.

Avoid this brand if you can.