Hotel Floryan Old Town in Krakow

We have been very badly treated by this hotel, booked for a group of family and friends in October 24, for April 25. We have just received an email from the hotel telling us the hotel is closed in April - with a month to go!! Absolutely disgusted.

So where to start positive location is excellent. We booked a twin bedded room as no lifts were on the first floor. Arrived and was refused help with luggage. Arrived in the room could have cried no twin beds a double bed pushed against the wall so whoever was in the inside had to climb over the other person I’d the need to get up in the night no space to walk around it. The sheet sat on top of the bed not big enough to tuck in. The headboard was thick with dust no bedside tables or room for any. Bathroom and shower good. Went downstairs to complain got a shrug. Asked for it to be cleaned and extra pillows was told no not for two days. On the second day I complained again this time more response got the bed made and room dusty. Breakfast was ok on the second day no bread quite literally no bread and what there was the receptionist was handling without tongs. No eggs had to wait for the shop next door to be opened. While location is good I’d never go back nor recommend it’s not what we paid for it expected. It was clearly a single room which they put a double bed in.

Bad service, nobody on reception, dirty floor, heating leaks water, one good thing, location and carparking.

It was just ok because of wrong information about free parking , breakfast not included for that price 1230 . The person on front desk with poor information skills upon arrival. The good thing is it was close to everywhere . Poor house keeping. It was only one pair of key given for for people. I don’t come again