Novotel Krakow Centrum in Krakow
✅ Many guests highlight the excellent location near the river and within walking distance of the Old Town and Krakow Castle. ✅ Rooms are frequently described as spacious, clean, and comfortable with large beds and practical amenities like water refill stations. ✅ The breakfast buffet is praised for its variety and quality, especially on weekends. ✅ The hotel staff receive consistent compliments for being friendly, helpful, and accommodating. ✅ On-site facilities such as the pool, sauna, fitness centre, and children’s playground are popular among families and leisure travellers. ❌ Several reviews mention maintenance problems such as malfunctioning heating systems, key card readers, and fridges that took multiple days to fix. ❌ Housekeeping has been criticized for inconsistent service, including late cleaning times and insufficient replenishment of toiletries and towels. ❌ Breakfast can become overcrowded and slow, with some guests noting empty buffet items and limited seating during busy periods. ❌ The swimming pool is regarded as small and sometimes overcrowded, with water temperature too cool for some. ❌ Some guests found the restaurant service slow and reported errors, including poorly served meals and drinks.
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Description
Novotel Krakow Centrum is a modern hotel built in 2002 and renovated in 2013, offering a wide range of room types from Economy rooms to luxurious Suites and Apartments. Guests will find spacious, clean rooms with comfortable beds and facilities such as air conditioning, soundproofing, and water refill stations on each floor. The hotel includes family rooms and supports guests with disabilities. On-site amenities cover a fitness centre, spa and wellness facilities including a sauna and massage services, an indoor pool, and a children’s playground. Dining options include a restaurant with buffet breakfast available on weekends, a bar, and room service. Business travellers can use the business centre and meeting facilities. The hotel provides free parking and bike rentals. Despite some mixed feedback on service speed and maintenance issues like key card readers and heating, many guests praise the friendly staff and the clean, well-equipped environment.
Location
Located at st. Tadeusza Kosciuszki 5 in Krakow, Novotel Krakow Centrum sits close to the Vistula River and is within a 10 to 20-minute walk to the Old Town and the Castle. Nearby landmarks include the Krakow Workshop and Stained Glass Museum 472 meters away, the Stanisław Wyspiański memorial at 585 meters, and the Monument to Marshal Józef Piłsudski and the Legionnaires 595 meters from the hotel. The hotel is also conveniently adjacent to public transport stops, making it easy to reach other parts of the city. Within 250 meters, guests can find local dining options such as The Garden Brasserie and Pizzeria Piotruś Pan.
Tips
- If you plan to use the pool or sauna, try to visit early in the day to avoid crowds.
- Consider booking breakfast in advance for weekends to ensure seating, as it can get busy.
- For families, note that some rooms offer extra beds or cribs but check the specific room policies for additional fees.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Sat - Sun] 06:30-11:00 Open
[Mon - Fri] Closed Additional breakfast fees are not included in the total and need to be paid at the property. - Pets: Pets are allowed Fee: PLN 40.00 (approx. US$11.28) per room per night
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, UnionPay, DinersClub, AmericanExpress, Visa
- Check in time: 16:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Television in lobby
- Terrace
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Bridal suite
- Non-smoking rooms
- Soundproof rooms
- Room service
- Family room
- VIP room amenities
- Smoke Detector
- Minibar
- Flat-screen TV
- Shower/Bathtub
- Shower
- Linens
- Laptop safe
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Packed Lunches
- Bottled water
- Kettle
- Free Wi-Fi
- Car rental
- Airport transportation
- Transfer services
- English
- Multi-language staff
- Polish
- Tour assistance
- Library
- Bike rental
- Barbecue grill(s)
- Billiards
- Nightclub
- Hiking
- Barbeque
- Sun Deck
- Parking
- Parking nearby
- Garage
- Swimming pool
- Spa tub
- Indoor Pool
- Beach/pool towels
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Cycling
- Table Tennis
- Tennis court
- Fitness facilities
- Gym
- Doctor
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Pets allowed (under 5 kg) (surcharge)
Street view
Video: Novotel Krakow Centrum Hotel review Kraków, Poland готелі в місті Краків ⭐️⭐️⭐️⭐️
Map
Reviews
Staff were kind but would not recommend unless heavily discounted.
Thankfully the connecting room neighbors were very quiet (like us haha ) so it wasn't too bad to stay for 4 nights.
The front office service was OK.
We didn't have cleaning service a tall during our stay but we did see the housekeeping crew they always asked if we needed anything.
The restaurant at the hotel has a nice variety of dishes however, we ordered carbonara it came very cold, service was very slow and with many mistakes (BTW ibis restaurant is run by novotel so same service). Also, one more complaint everytime we ordered beer it came less then it should be served again service was not 4 star hotel.
Pool is overcrowded and very small tried going once.
Hotel was pretty busy during the last week of December.
Parking on site paying.
Breakfast is nothing wow in my opinion for the price you pay it is poor. Always very busy with staff running to refill.
The location is not bad close to the restaurants, Krakow castle, and 20 min walk from the old town.
In Krakow we chose to stay two nights , we arrive late at 18:00 girl from the the desk was very helpful with some advices and some tips about the city ok now we have room 204 , when we go at the room ,surprise someone in the room , with luggage down to reception , excuse for the all they give us another room 243 , clean nice everything looks perfect ,we start the heat to have some nice comfy room when we come back!
We go to downtown and after that we come back at 22 00 .
In room was the same cold after we go to downtown , under 20celsius i think !
We go to reception to to speak about the problem , kids wants to sleep !
No one wants to take the luggage in another one room .
Reception send a guy random from the hotel to verify , don't do nothing because
the heat doesn t want to heat the room !
We take the kids to sleep in the 548 room ,someone cancel our new room and when we go to the room card don t wants to unblock the door !
Of course room 548 have the same problem with heating , next day tehnicians came for the repair (heating) .
Too much problems for us and .
Hotel gives us a free breakfast (good breakfast) , basically is a good thing but we take out from the hotel with a sour taste after problems we have .
Sorry for negative comment but that was reality .
Parfume was too much on each Level of the hotel , sometimes clothes smeels like the parfume from the hotel!
The rooms are spacious and clean, with very comfortable beds that guaranteed a good night's sleep. I also liked the attention to the environment, providing glass carafes in the room and water refill stations on every floor instead of plastic bottles. Breakfast was amazing, with a great selection of savory and sweet choices for a perfect start to the day.
The hotel staff were consistently friendly, helpful, and welcoming throughout our visit. We also arranged a taxi for five people to the airport at 3:00 AM, and everything went smoothly without any issues.
Overall, a great experience and a hotel we would happily return to.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Novotel Krakow Centrum
Are pets allowed at Novotel Krakow Centrum?
Yes, pets are allowed with a fee of approximately US$11.28 per room per night.
What types of rooms are available at Novotel Krakow Centrum?
The hotel offers a wide range of room types including Economy room, Standard room, Comfort room, Business room, Superior room, Deluxe room, Executive room, Premium room, various Suites, Apartments, and family rooms.
Is breakfast included and what are the breakfast hours?
Breakfast is served as a buffet on Saturdays and Sundays from 06:30 to 11:00. It is closed on weekdays and requires an additional fee paid at the hotel.
Does the hotel have facilities for business travellers?
Yes, the hotel has a business centre and meeting/banquet facilities available.
Is there parking available at the hotel?
Yes, free parking is available on-site.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 116 USD The best time to book is August 2, with rates starting from 113 USD









































































































































