Bonnington Hotel & Leisure Centre

I waited to leave this review because the manager Ramona said that she would make it right. She promised to email me on February 26, 2025 but I never heard back from her. When I checked in I was greeted by a very kind man. He was professional and got me all checked-in in no time at all. I was very impressed. Once I got to my room it all went bad very fast. My pillow was filthy. The sink leaked every time I washed my hands. There were hand smudges on the window, stains in the carpet, and mold in the bathroom. You can see the mold on the towl under the sink. I was exhausted and I have limited mobility issues, so I flagged down housekeeping and got the bed refreshed. She was wonderfully polite and apologetic and quite efficient, as she had the bed refreshed very quickly. A little while later someone came up and checked on the leak. He wiped up the floor and left the towel under the sink just in case. I was told that the sink could not ne easily repaired and I would be moved to another room. However that did not happen my first night. I waited all the next morning but no one came. Finally, I went down to the front desk to ask if they forgot about me. I told them that all of my belongings were packed up and ready to go to the new room. I missed the morning tour but I was not going to miss the afternoon tour waiting to be moved. I left. When I returned several hours later, no new room. I was tired and totally not sober, from the Jameson distillery tour, and didn't feel like making a fuss. I just wanted to relax and I said as much. I was given a key to another room and told that I could move my luggage at my leisure. I was not offered any help at all nor wad I given any compensation for having such a terrible experience at this hotel. The next morning I spoke to Ramona the manager. I left my name, phone number, and email address. She made promises which were never kept, as I checked out and headed to the airport that morning about an hour afterspeakingto her.