Sandpiper Hotel in Singapore

We got the family room in basement, we saw 2 cockroach and they said all family rooms are in the basement. Staff wasn’t welcoming especially the lady with mask. Don’t look at the photos, because they look only look clean in the photos, I will never go to that hotel again even if they give me a room for free. Comparing to the other hotels my family has been in, this is definitely the worst hotel yet.

I’m still wondering how Sendpiper is rated 3stars hotel ..
It all started the first i arrived when the reception ask me for 100S$ for deposit before he can check me in ..although i booked the hotel in a hurry so i didn’t had time to read through their policies but a deposit wasn’t strange to me so i was willing to do so but the receptionist insisted that it must in S$ not US$  at the point I had a long flight was too tired to ask or argue anything all i asked was he should take 100 Us$ and check me in let me rest my head a little then come out later or next morning to have my US$ change to S$ come give him S$ and get back the US$ but he still insisted i must drop luggage or go with it go change US to S$  it was at this point I new I had booked a wrong hotel  
Finally I got in and the room was unclean, the towers in the bathroom that was supposed to be white were brown and torn , the air condition was blowing out dust and was by the bed side , the whole bed was messed up I had to call the hotel to come look it up and at the end of it it was still same I complained again and nothing was done about it again .
I understand some hotels in Singapore leave every room with ☕️ and a disposable spoon 🥄 but this one had no spoon and when i asked i was rudely told they don’t provide any kind of spoon in their rooms … I can go on and on believe me everything is wrong with that hotel and i regretted booking it and I won’t recommend to anyone… it wasn’t like it was that cheap for a so called 3stars …I paid 450 US$ for 5nights not on weekends days 
but it was indeed a very terrible choice

I stayed at this hotel for two nights with my family. Unfortunately, our experience was disappointing. The toilet spray in our room was broken and constantly leaking, leaving the floor wet. Additionally, one of the electrical switches was damaged and left uncovered, which seemed unsafe.

We also had an unpleasant experience with a staff member at the reception (possibly named Mr. Roney Thakur). His behavior was unprofessional and disrespectful, which made us feel very unwelcome.