Rest Chinatown Hotel in Singapore

The man in the night reception do not know customer service. He shouldnt be placed there. He doesnt know customer service. I do not recommend this hotel.

Extremely Rude Front Desk Staff – Avoid This Hotel!👎🏼👎🏼👎🏼

We had a terrible experience at Rest Hotel Chinatown, all because of one extremely rude front desk staff named Eddie Chua. My family was staying there for 3 nights (over $500 spent), and we had visited them multiple times without issue. However, one night around 10pm, this Eddie came knocking on the door asking how many people were inside. We told him there were 5, but explained clearly that 2 were just visitors who would leave before 11pm (which we knew was the policy).

Instead of handling the situation professionally, he snapped at us: “Did you register?!” We were confused — no one had ever told us visitors needed to register, and we had seen the front desk staff multiple times with no issue. If it’s a rule, fine, but it should’ve been communicated upfront.

I told him we were leaving shortly and asked if registration was still needed. He barked back in a hostile tone: “I don’t care if you’re leaving, you MUST register when you came.” I asked why no one told us earlier, and he just brushed it off, saying it’s not his problem. His tone and attitude were extremely aggressive and disrespectful — we are customers, not criminals!

To avoid escalating things, we went to the counter to register. He told us it would take 15 minutes, and when I asked if he could speed things up since our ride was arriving, he didn’t even respond — just gave us a death stare. After about 5 minutes, he returned our identity cards and said “thank you.” We thought he would still need time since he mentioned 15 minutes, so we waited. When our cab arrived and I asked if it was done, he *shouted* at me: “I told you done already!!” None of us heard him say that. Then he had the audacity to yell: “You can complain to management, but you can’t scold me!” What kind of staff says that to guests?🔥

The morning staff was very friendly and helpful, but Eddie Chua’s behavior completely ruined our impression of this hotel. His attitude was unacceptable and unprofessional. I do NOT recommend staying here — customer service should be a priority, and clearly, this hotel fails at that because of staff like him.👎🏼👎🏼👎🏼