Barcelo Isla Canela Hotel in Isla de Canela

Very poor service. Disinterested staff (particularly at pool bar). Chased away from bar to order from table (we had been sitting and no one came to take order) only to be ignored again. (Not the only time this happened). We are half board and therefore wanted to spend money at the snack bar. Not sure if they thought we were all inclusive. Either way lack of service not acceptable in a supposedly 4T TUI establishment. Not family friendly, no inflatables allowed in otherwise unused pool. Pool freezing. Nothing much to do in surrounding area. Hired car to escape. Travelling with older teens who enjoy peace and quiet but are absolutely bored here, as are we.

Fake 4-star trap! Absolutely disappointed with the facilities and services. Booked 1 week in August, paid an absurd amount for a service that you find in 2-3 star hotels in the city center. At the check-in, they didn't explain anything and just pointed at stuff speeding through the conversation. We found multiple services to be open at incorrect times or constantly delayed, such as meals and the pool. As we got to the bedroom, we were greeted by a faul smell coming from the shower. 3 days in, we find the shower drainage open by the cleaning crew, who used our towels to clean up the mess. As we went to the reception to demand an explanation, they told us we had to change rooms due to pipe malfunction. This was obviously a problem before we even checked in but they ignored it. There was a drainage in the balcony that was filled with mud and cigarettes tips which they never bothered to clean. Had to repack everything with a 1yo baby to move to another room. This new room was nothing but another joke, full of mold everywhere and facing the pool bar where they had events everyday until midnight. Due to this, my baby's sleep was constantly messed up and we barely got any rest. Most employees only speak Spanish and make no effort to communicate in another language, such as Portuguese which is extremely similar. In the end, we left a review in the complaints book, which the receptionist took over 15m to find as she did not know where it was.