Hotel Es Mitjorn in San Antonio Abad

Disgraceful Conduct — Unlawful Charge and Total Lack of Integrity

I had a deeply disturbing experience with this property. Despite clearly informing the hotel that I was unable to arrive due to circumstances completely outside my control — which I explained in detail — they still went ahead and charged me €94.50.

I want to make it absolutely clear:
This situation meets the legal definition of force majeure under Article 1105 of the Spanish Civil Code. According to EU consumer protection laws (Directive 2011/83/EU and Directive 93/13/EEC), a business cannot impose disproportionate penalties on consumers, especially when unforeseeable events prevent performance. Enforcing this charge under such conditions is not only unjustified, it borders on abusive conduct.

The owners completely ignored all communication, showed zero empathy, and acted with what I can only describe as bad faith. Their approach shows a total disregard for both ethics and the law.

We are planning a return trip to the region with a number of content creators and reviewers, and I will make it a point to publicly and transparently share this experience across platforms. People deserve to know how this business treats guests — especially during vulnerable or stressful moments.

Frankly, the attitude and behavior I've encountered raise serious questions about this establishment's honesty, legality, and professional standards. I strongly urge the Spanish tax authorities and local consumer protection offices to take a closer look at how this place operates.

I would never recommend this place to anyone. What I’ve experienced is not hospitality — it’s exploitation.

Avoid at all costs. Bank is already processing the chargeback disgusting owners.