Hotel Portixol in Palma

The restaurant at Hotel Portixol is in a different league altogether. It is refined, stylish and elegant while at the same time very relaxed. The service is like being greeted by a loving family member from the hostess to the wait staff (Marisela who could not have been a better server with her care, guidance and attention) to the bartender Eduardo who is touted to be the best on the island. Make sure you make time to have a drink at the bar first. The food is likewise elegant but unfussy and downright delicious. The best source products are elevated to their highest potential by the chef’s team. Definitely try the tartar, tempura shrimp and the raviolis caseros. The kicker is that we didn’t even stay in the hotel. We live here in Mallorca and have been back again and again!

We spent five days in this charming 4-star hotel: always friendly service, tasty food, idyllic location. Overall, very good value for money and therefore highly recommended. A personal note for potential guests: like almost all hotels in Spain, the hotel is very child-friendly, which should be borne in mind by anyone looking for peace and relaxation. Furthermore: If you arrive by car, you should expect delays at peak times due to a lack of free parking spaces ...

Perfect place in Mallorca. Rooms are great, specious and clean. Cosmetic products offered complimentary are of high standard. Service is more than friendly and professional. Food offered of a great variety and quality. Great place to spend a good and relaxing time here. Thanks to the team. Greatly recommended.

Another lovely stay at The Portixol Hotel. The staff are wonderful. Very friendly and accommodating. We had a nice meal in the bar area and an excellent meal in the restaurant celebrating my husband’s milestone birthday with all of our family. Jamie went out of his way to make the evening special. Many thanks. The location of this hotel and the amenities are excellent. We feel like we are coming home when we walk in the door!

My trip to Mallorca started off a little bumpy due to strikes at Palma Airport and changes to my British Airways flights, which meant I had to cancel my original booking at Hotel Portixol and move it to the end of my holiday. I was worried about losing those first three days, but when I submitted an online request to adjust my stay from three nights to two, Sofía accommodated me within minutes. That swift, thoughtful response immediately set the tone for what turned out to be an excellent stay, despite the shortened trip.

I’ve also stayed at the group’s Espléndido Hotel, which offers the same high level of boutique service and quality but with a more refined, flagship feel. Portixol, by contrast, feels much more intimate — less polished in some areas and perhaps due an update in places (my Port House Suite was lovely, though the terrace could use a refresh). That said, what truly defines the Portixol experience are its people.

Two individuals stood out above all: Sofía at reception, who is endlessly accommodating, warm, and attentive — a true “yes” person who makes every interaction feel effortless; and Christian in the restaurant, one of the most polite, intelligent, and personable waiters I have ever encountered. He strikes the perfect balance of attentiveness without being overbearing, offers excellent recommendations, and always radiates positivity and a can-do attitude. Both of them embody the spirit of hospitality and are a true credit to the group.

Not every staff interaction matched that same standard — breakfast service was a little hit-and-miss, with one staff member eventually warming to us wonderfully but others feeling somewhat dismissive at times. Similarly, one interaction around my children using the pool felt unnecessarily stern, though I appreciate that the hotel is primarily geared toward adults rather than families.

On the facilities side, the pool area is lovely and relaxed (no issues with loungers being reserved), and while the restaurant service around the pool felt a touch impersonal, the overall experience was still very good. Noise outside the suite from early deliveries was noticeable but not disruptive for us, as we were usually up early to enjoy the beautiful running routes along the marina.

All in all, I would absolutely return — likely as a couple rather than a family — and I want to extend a special thank you to Sofía and Christian, who truly elevated our stay. With new luxury brands arriving on the island soon, the group is fortunate to have such exceptional talent, and they are the reason our time at Portixol was so enjoyable and relaxing.

The TOP! Superb hotel, excellent location, very friendly and efficient staff, from the receptionist (a plus for Sofia) to the housekeepers, not forgetting the catering and service, and a great deal of intention throughout the stay. Truly, a superb destination.

We're regular guests at Hotel Portixol for 20 years now and it is an amazing place to be for us. Nice location, beautyfull Hotel and splendid staff. Innovative kitchen with some classics on top. We will return. Irene and Charles from Luxembourg.