Hotel Palacio Ca Sa Galesa in Palma

Had better service at 2 star hotels. Great art does not make up for bad service and lack of communication from management. At check-in it was like a conveyer belt. Then when an extremely awkward misunderstanding occurred the receptionist raised his voice to apologize making my medical issue obvious to others guests. I asked to speak to management that night. The receptionist told me she was not available. I was promised that I could speak with her in the morning, but because the courtyard windows are so thin I could overhear the conversation between the two. I reached out requesting information about the spa during my 2 night stay. I never heard back. The room itself was dirty. There was broken plaster under the sink and a dead fly in the bath tub. House keeping cleaned it upThe second night, but I wasn’t jumping to use it at that point. The hotel is beautiful. But that doesn’t outweigh how they treat their guests or the state of cleanliness of the rooms themselves. I was planning to use the spa, but I was quickly made aware it wasn’t available for me. When I reached out to management about this gap they never responded throughout my stay.