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728 USD

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Mandarin Oriental Ritz, Madrid in Madrid

🌍

● Center: 970 m

☎ Phone: +34 917 01 67 67Show

✅ Exceptional service with staff offering personalized care such as special soaps for allergies and warm welcomes from the General Manager. ✅ Beautifully renovated rooms with classic design and comfortable luxury, including some with terraces and impressive city views. ✅ Outstanding spa and wellness facilities, complemented by a professional gym and relaxing sauna. ✅ Excellent dining experiences both in the garden restaurant and main bars, with high-quality food and attentive service. ✅ Convenient location near major museums and cultural sites, praised for easy city access. ❌ Some noise issues reported due to less effective soundproofing of room doors allowing hallway sounds to be audible. ❌ Incidents of slow or absent service on the outdoor patio, though compensated by attentive staff in the main bar. ❌ Breakfast can be busy and somewhat disorganized at times, despite good food quality. ❌ The choice of in-room toiletries was considered less upscale than expected for the hotel’s level.

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Rooms and prices

2 guests

Adults−2+

Children under 17−0+

Age−7+

Check availability

Superior Double room

Air conditioning, minibar and shower

Beds:

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Superior Twin room

Air conditioning, minibar and shower

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Mandarin Double room

Air conditioning, minibar and private bathroom

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2 Bedrooms Royal Suite

Private bathroom

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Premier Junior Suite

Wireless internet, air conditioning and minibar

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Prado Suite

Air conditioning, minibar and private bathroom

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Deluxe Double room

Air conditioning, minibar and private bathroom

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Deluxe Twin room

Air conditioning, minibar and private bathroom

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Mandarin Twin room

Air conditioning, minibar and private bathroom

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Junior Suite

Air conditioning, minibar and private bathroom

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Family Suite

Private bathroom

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Palm Court Suite

Air conditioning, minibar and private bathroom

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2 Bedrooms Mandarin Suite

Private bathroom

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Park Suite

Air conditioning, minibar and private bathroom

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2 Bedrooms Presidential Suite

Private bathroom

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Turret Suite

Air conditioning, minibar and private bathroom

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Grand Suite

Wireless internet and private bathroom

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Presidential Suite

Air conditioning, minibar and private bathroom

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2 Bedrooms Ritz Suite

Private bathroom

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More rooms

Description

Mandarin Oriental Ritz, Madrid is a luxury hotel located in the Retiro district, renovated in 2020 and originally built in 2005. The property has 162 rooms decorated in a classic style with antique furnishings, offering a blend of timeless elegance and modern comfort. Guests will find a wide range of facilities including a spa, fitness centre, sauna, massage services, and a garden terrace. The hotel provides comprehensive services such as 24-hour reception, concierge, currency exchange, and free parking. Dining options include an on-site restaurant and bar, with highly praised food and drink quality. Children are welcome, with nanny services available, and pets are allowed for an additional fee. The hotel is praised for its meticulous cleanliness, attentive staff, and luxurious room amenities, making it a standout in Madrid’s hotel scene.

Location

Situated at Plaza de la Lealtad 5 in central Madrid, the Mandarin Oriental Ritz lies within walking distance of major cultural sites. It is 11 km from Madrid-Barajas Airport. Nearby landmarks include the Monumento a los Caídos por España just 74 meters away and the Statue of Goya at 85 meters. The hotel is close to the Prado and Thyssen-Bornemisza museums, as well as the Retiro Park and Teatro de la Zarzuela. Dining options nearby include Restaurante El Mirador del Thyssen at 231 meters, Taberna de la Daniela Medinaceli at 311 meters, and Sant Arcangelo Restaurant at 338 meters, providing guests with various culinary experiences in the immediate vicinity.

Tips

Book a room with a terrace for an exceptional view and additional comfort.
Expect busy breakfast hours; arriving early can enhance your experience.
If you plan to use the outdoor patio, be aware that service there has occasionally been slow, so consider the main bar for drinks and snacks.

Policies and conditions

Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast: Option: Buffet Cuisine: Western, Chinese, American, Asian, Continental, Full English/Irish, Gluten-free, Halal, Vegan, Vegetarian, Local cuisine Opening hours: [Mon - Sun] 07:00-11:00 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is €200.00 (approx. US$227.79) per night. This property accepts credit cards and cash The deposit will be returned to the original account of payment on the day of check-out.
Pets: Pets are allowed on request Types of pets allowed: dogs Fee: €100.00 (approx. US$113.90) per pet per stay
Service animals: Service animals are allowed on request
Age Requirements: The main guest checking in must be at least 18 years old
Paying at the hotel: MasterCard, AmericanExpress, DinersClub, Visa, UnionPay, JSB
Check in time: 15:00. Check out time: 12:00.

2 guests

Adults−2+

Children under 17−0+

Age−7+

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Services and facilities

General

Air conditioning
Elevator/lift
Currency exchange
Smoke-free property
Heating
Security guard
Newspapers
Ticket assistance
Express check-in/check-out
Garden
Television in lobby
Terrace
Fire Extinguisher
Outdoor furniture
Reception desk

Rooms

Non-smoking rooms
Room service
Smoke Detector
Cable TV
TV
Minibar
Slippers
Toiletries

Accessibility

Accessibility features
Wheelchair Accessible
Wheelchair access to restaurant

Services and amenities

Ironing
Luggage storage
Laundry
Safe-deposit box
Concierge services
Dry-cleaning
Luggage storage
Wake-up service

Meals

Bar
Coffee/tea for guests
Breakfast
Cafe
Restaurant
Snack bar
Coffeemaker
Bottled water
Kettle

Internet

Free Wi-Fi

Transfer

Shuttle
Airport transportation

Languages Spoken

Multi-language staff

Tourist services

Tour assistance

Parking

Parking

Pool and beach

Swimming pool

Business

Event facilities
Fax and copy machine
Conference Hall

Sports

Fitness facilities
Gym

Beauty and wellness

Steam room
Sauna
Spa
First Aid Kit

Kids

Babysitting and childcare

Pets

Pets allowed (under 5 kg)

Street view

Video: Inside The Legendary Ritz Mandarin Oriental, Madrid

Map

Reviews

Cleanliness

Amenities

Location

Service

03.11.2025 Raul

Stunning European jewel next to El Prado museum and Parque El Retiro. You can appreciate the level of attention that it’s provided by the staff. From the welcoming to the departure, excellent service. The room clean, fresh, pristine. Warm towels provided along with a very good amenity kit. The courtyard restaurant is very accessible and a great place to catch some tea and a snack. They also offer full meals there. It truly is a beautiful hotel and what makes it better is the attentiveness of the staff. It’s worth every penny.

01.11.2025 Guest

Excellent facilities, good breakfast, and the hardware is superb!

22.10.2025 nir

I stayed at Mandarin Oriental Ritz, Madrid for two nights in September through the Fans of M.O. friends & family program. The package included complimentary breakfast, early check-in and late check-out until 6 PM, and a $200 hotel credit.

Although the hotel usually doesn’t upgrade beyond the booked category, I received a beautiful room with a terrace and an incredible view. There was a small issue with the air conditioning, which was immediately fixed.

What truly touched me was their attention to personal details: the team knew I was allergic to their standard soap, so they actually purchased special soaps just for me. That level of care was simply heartwarming.

The spa is fantastic, the gym is professional, and the entire atmosphere feels like family. After my stay, the General Manager personally reached out, showing genuine appreciation and class.

Having stayed at nearly every luxury hotel in Madrid, I can confidently say this is the best in the city. For anyone who truly understands quality Mandarin Oriental Ritz is unmatched.

06.10.2025 Victor

We spent a weekend at this wonderful hotel to celebrate a special occasion, and everything was simply perfect. The hotel itself is absolutely beautiful, with great attention to detail and a truly relaxing atmosphere. What really made our stay unforgettable, though, was the staff — their kindness, professionalism, and genuine care went beyond the expected to make sure we had an amazing time. Every interaction felt warm and personal.

It was an exceptional experience from start to finish, and we can’t wait to come back. A truly wonderful hotel that makes every moment special.

30.09.2025 Cathal

I stayed at the Ritz in Madrid some time ago for business, and it was an absolutely unforgettable experience. From the moment I arrived, the staff made me feel genuinely welcome with impeccable attention to detail and warmth. The hotel itself is stunning, a perfect blend of timeless elegance and modern comfort. My room was beautifully appointed, with luxurious touches and an incredible level of cleanliness.

Breakfast was a highlight, especially the fresh orange juice, which was fantastic. The dining experience throughout my stay was exceptional. The location is ideal as well, right in the heart of Madrid, making it easy to explore the city’s rich culture and attractions.

What stood out the most was the staff, who were consistently attentive, professional, and very good at making every interaction feel special. They truly go above and beyond.

This is without a doubt one of the best hotel experiences I have ever had. I would recommend the Ritz Madrid to anyone seeking true luxury and an unforgettable stay.

07.09.2025 Jim

Overall beautiful hotel... wonderful and pituresque in a perfect location. We had a beautiful deluxe room, and the quality and service was outstanding. The food and drinks were also fantastic, and John at the lobby Bar was the star of the stay. We did have one issue with the outdoor patio, with ZERO service after ~25 from being seated. - even AFTER asking for assistance ~15 into our wait.. The team did apologize and made up for it, but John and the team in the main bar took much better care of us.

01.08.2025 Alisa

It was amazing to be back, fantastic rooms and location! Much appreciated for personal welcome by Hotel Manager 🙂

Food and service at garden restaurant was fantastic!

And the most exciting surprise was during the check out, when I met Bruno, who was exceptional during my stay in Milan. Meeting people that you know always makes you very comfortable, like at home! Fan family, thank you 🙌

23.07.2025 ElvisShowTv

My stay at the Mandarin Oriental Ritz, Madrid was nothing short of flawless. From the moment I stepped through the doors to the moment I departed, every experience was handled with impeccable care, warmth, and elegance. This is where the Mandarin Oriental heritage truly comes alive—fulfilling its promise 100% in every possible way.

The concierge team deserves the highest praise. Their attention to detail, thoughtful recommendations, and sincere hospitality set a new standard for excellence. Every interaction was professional, warm, and incredibly helpful—they made my stay seamless and unforgettable.

A special thank you to Sebastián, the doorman, who greeted me every day with a kind smile and unmatched courtesy. His presence at the entrance was the perfect first impression of the hotel’s gracious spirit.

And at breakfast—what an extraordinary start to each day! Pilar and Mariana made every morning feel personalized and genuinely special. Their kindness, attention, and ability to anticipate every need elevated breakfast into a daily highlight. They represent the best of what hospitality should be.

The hotel itself is stunning, blending historic elegance with modern comfort in the most tasteful way. Every corner speaks of refined luxury, and every moment feels thoughtfully curated.

If you’re looking for an experience where every single detail is perfect, where service is heartfelt and world-class, and where the Mandarin Oriental legacy is honored at every turn, look no further than the Mandarin Oriental Ritz, Madrid.

Truly, one of the best hotel experiences I’ve ever

21.07.2025 Martha

Outstanding property with a great location. Next to the Prado museum and shopping within walking range, as well as many dining options. Highly recommended!

11.07.2025 Susan

One of the best 5 star hotels in my opinion, perfect location, excellent service, and great amenities! Especially impressed by the outstanding communication skills of the staff and overall efficiency and effectiveness of responses to requests. We also enjoyed the Michelin star restaurant - Deessa a lot!

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POIs near hotel

Monumento a los Caídos por España (1 min)

Monument commemorating those who died for Spain, reflecting national remembrance.

Tickets: Madrid City SightSeeing: Hop-on Hop-off Bus Tour, 44 EUR View

Statue of Goya (1 min)

Monument dedicated to the renowned Spanish painter Francisco de Goya, located in Madrid.

Tickets: Prado Museum: Entry Ticket, 18 EUR View

Statue of Miguel de Cervantes Saavedra (5 min)

Bronze statue erected in 1834 honoring Spanish writer Miguel de Cervantes Saavedra, located in Madrid.

Tickets: National Museum Thyssen-Bornemisza: Guided Tour, 35 EUR View

Monument in memory of the victims of the Covid 19 pandemic (6 min)

Memorial honoring those who lost their lives during the Covid-19 pandemic in Madrid.

Teatro Apolo (7 min)

Location of the theater that was a center for Madrid's zarzuela from 1873 to 1929.

Cafe and Restaurants near hotel

Restaurante El Mirador del Thyssen (3 min)

Paseo del Prado, 8, 28014 Madrid

Restaurant «Taberna de la Daniela Medinaceli» (5 min)

Plaza de Jesús, 7, 28014 Madrid

Reviews

19.12.2017 Narayanan

The place was busy, the food was good and the service was great.

Sant Arcangelo Restaurant (5 min)

Frequently asked questions about Mandarin Oriental Ritz, Madrid

What types of rooms are available at Mandarin Oriental Ritz, Madrid?

The hotel offers Superior Double room, Deluxe Double room, Mandarin Double room, Junior Suite, Premier Junior Suite, Prado Suite, Presidential Suite, 2 Bedrooms Presidential Suite, Palm Court Suite, 2 Bedrooms Ritz Suite, Grand Suite, 2 Bedrooms Mandarin Suite, Turret Suite, Park Suite, Family Suite, and 2 Bedrooms Royal Suite.

Is parking available at the hotel?

Yes, Mandarin Oriental Ritz, Madrid offers free parking for guests.

Are pets allowed at the hotel?

Pets are allowed on request with a fee of €100 per pet per stay. Service animals are also allowed on request.

Does the hotel provide facilities for children?

Yes, children of all ages are welcome. The hotel offers nanny services and extra beds or cribs depending on the room type.

How close is the hotel to Madrid-Barajas Airport?

The hotel is approximately 11 km from Madrid-Barajas Airport (MAD).

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Hotel prices for: October - November 2026 calendar

The average hotel price this month is 892 USD The best time to book is October 23, with rates starting from 728 USD

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